topic Re: discovery+ upgrade for EE TV customers during Olympics in TV

discovery+ upgrade for EE TV customers during Olympics

JordanTA — Wed, 24 Jul 2024 12:33:27 GMT

To celebrate the Olympic games, all EE TV customers (with discovery+ basic) are getting a free upgrade to discovery+ standard.

You'll have access to the upgraded content (via discovery+ app and channels) so you can watch every moment of the Olympics, which kicks off on July 26^th.

Who will get it

The upgrade will be free to all our discovery+ basic customers. The free upgrade runs between 22^nd July to August 12^th.

After August 12th access to the content will no longer be available, including any recordings made from the Eurosport channels.

What if I already have discovery + Premium?

For our Sport, Big Sport, Sport on Copper and Full Works customers (or customers who take our TNT Sports add on) who already have access to the Olympic coverage via their Premium subscription, you’ll see 7 extra Eurosport channels in the TV guide.

What will I get?

This means that ready for the opening ceremony, all eligible customers will have access to:

24/7 Coverage of the Olympic Games
All 9 Eurosport channels covering the Olympic games
Access to unlimited app content: EE TV customers will have full access to the discovery+ app, the only place where EE TV customers can watch every single moment of the Olympics – live
You can see the channel numbers in the sport section here

We have thousands of customers who haven't activated their discovery+ subscription. To make sure you don't miss out, please click here to activate your subscription.

Re: discovery+ upgrade for EE TV customers during Olympics

Rox_49 — Wed, 24 Jul 2024 12:21:21 GMT

Hi .

Will the full Olympic coverage be available on the Discovery+ app also ? Right now it’s saying content is not available with the current pass .

Re: discovery+ upgrade for EE TV customers during Olympics

JordanTA — Wed, 24 Jul 2024 15:01:04 GMT

Hi @Rox_49 we've raised it with discovery+ and will come back as soon as we can. As far as we were aware it should be available via the app but we'll get clarification.

Re: discovery+ upgrade for EE TV customers during Olympics

LucyfromEE — Wed, 24 Jul 2024 16:15:37 GMT

Hi @Rox_49 - Can you check for us that you have activated your subscription please? And if so, try again please and let us know if you're still experiencing issues. discovery+ confirmed there was an issue earlier today with Olympic packages, but this has now been resolved. Thank you.

Re: discovery+ upgrade for EE TV customers during Olympics

Rox_49 — Wed, 24 Jul 2024 16:24:24 GMT

Hi Lucy.

Yes I can confirm it’s all working now, and it’s great.
Thank you.

Re: discovery+ upgrade for EE TV customers during Olympics

LucyfromEE — Wed, 24 Jul 2024 16:31:04 GMT

Brilliant news, enjoy the Olympics @Rox_49 !

Re: discovery+ upgrade for EE TV customers during Olympics

Weerab2024 — Wed, 24 Jul 2024 16:32:48 GMT

I am also not able to watch through the Discovery plus app and it's activated. It is saying 'contact your provider to find out how to watch'.

I can watch the pop up channels through the EE TV app though.

Re: discovery+ upgrade for EE TV customers during Olympics

LucyfromEE — Wed, 24 Jul 2024 16:37:25 GMT

Hi @Weerab2024 - I've messaged you privately to get some more information about your issue.

Re: discovery+ upgrade for EE TV customers during Olympics

SwannyD2 — Wed, 24 Jul 2024 17:35:15 GMT

I’m having the same issue too. Linear channnels working fine.

Getting a ‘contact your provider for how to watch’ through Discovery +

Re: discovery+ upgrade for EE TV customers during Olympics

Modonnell14 — Wed, 24 Jul 2024 17:44:12 GMT

I'm also having a problem with the app. Linear channels are working on EE TV but app says please contact your provider

Re: discovery+ upgrade for EE TV customers during Olympics

DarrenDev — Wed, 24 Jul 2024 18:04:55 GMT

If you can't play anything from the Olympics, it's worth checking to make sure you can play any content from discovery+ at all. If it's all failing, then you either haven't activated, or you're not using the account it's activated on. Check https://auth.discoveryplus.com/gb/my-account and confirm that it definitely shows you have a current pass.

Re: discovery+ upgrade for EE TV customers during Olympics

SwannyD2 — Wed, 24 Jul 2024 18:12:17 GMT

Cheers Darren.

No problem watching other D+ content, so it’s definitely activated.

The app/website is showing the account is managed and billed through EE, so something isn’t quite right.

Re: discovery+ upgrade for EE TV customers during Olympics

Modonnell14 — Wed, 24 Jul 2024 18:57:02 GMT

Mines is the same. It's activated only sports content seems to be restricted and I'm seeing this message

Re: discovery+ upgrade for EE TV customers during Olympics

LucyfromEE — Wed, 24 Jul 2024 19:24:26 GMT

@Modonnell14 @SwannyD2 @Weerab2024 thanks for letting us know. I'm working with discovery+ to understand the cause of this and to get it fixed for you. If you're comfortable, can you privately message me the email address associated to the discovery+ account please and I can share this with them to aid their investigation. Thanks!

Re: discovery+ upgrade for EE TV customers during Olympics

SwannyD2 — Wed, 24 Jul 2024 19:28:53 GMT

Hi Lucy, thanks for investigating!

I’ll send it over now by PM.

Re: discovery+ upgrade for EE TV customers during Olympics

SwannyD2 — Wed, 24 Jul 2024 20:02:53 GMT

I was planning to watch most of the coverage via the linear channels on the EE Apple TV, but after seeing the difference between that and Discovery+ stream, it’ll be great to have the option of that too.

Was at a friends place earlier (he takes Big Sport) and flipping between both (unicast Apple TV EE app stream v Apple TV Discovery+ stream), there’s a noticeably sharper picture.

It’s definitely not 4K, so perhaps they’re using a higher bitrate or codec (maybe HDR?), but definitely worth checking out the app once it’s been fixed.

Re: discovery+ upgrade for EE TV customers during Olympics

LucyfromEE — Thu, 25 Jul 2024 12:17:11 GMT

@Modonnell14 @SwannyD2 @Weerab2024 thanks again for sharing your details! discovery+ have just informed me that they have now resolved this issue 😁. Can you please check your discovery+ app again for me please? As you should now be able to see the content and no longer see this error.

Re: discovery+ upgrade for EE TV customers during Olympics

Modonnell14 — Thu, 25 Jul 2024 12:49:16 GMT

Perfect all working now. Thanks for your help!

Re: discovery+ upgrade for EE TV customers during Olympics

Weerab2024 — Thu, 25 Jul 2024 13:13:01 GMT

It is working now. Thanks Lucy

Re: discovery+ upgrade for EE TV customers during Olympics

Kelly2106 — Fri, 26 Jul 2024 14:44:48 GMT

I seem to be having the same problem as everyone else. I have activated discovery+ both as an EE mobile add-on and as a BT broadband customer. Seems okay on a mobile device but not the television