topic Re: New to EE 🤦 in TV

New to EE 🤦

Chowy — Fri, 19 Jul 2024 20:25:54 GMT

Been with Sky for 20 plus years and paying for the privilege, made a snap decision which is very unlike me, I can cope with a change with the OS / Interface, however I was told when I ordered, told when enquiring in store and it was repeated in store today that I cannot record on the mini box ( I can live with that) but I can watch recorded content on My Tv, been on hold for 50 minutes only to be told yes I am correct you cannot record and no you are not correct that you can watch items in My Tv, in fact they just don't appear, I'm now in a position Sat in the back room while the kids have primacy and I'm left with whatever I can find and can't watch what I have recorded. Personally a backward step and worst of all, just about everyone says it can be done, but alas not, feeling a fad let down and mis-sold. Anyone else had the same experience?

Re: New to EE 🤦

wgwright — Sat, 20 Jul 2024 10:41:50 GMT

@Chowy Hi. Like you I recently switched from Sky and tbh so pleased that I did.

You can record on the EE TV pro box. If you are connected in internet mode you can record up to 2 programmes simultaneously and watch others on Demand. If you want to watch live TV while recording you can only record one programme at that time. If you are connected in aerial mode the number of programmes you can record simultaneously increases to 4.

To record a programme first you need to find it on the EPG. Highlight the programme and then press the red button with the R on it on your remote. You will then be given the option to record just the programme or the series.

Once you have done this if you go to the My TV Rail and press select. You can then see a list of all programmes you have already recorded and are available to view, a list of all programmes that you have scheduled to record and lastly a list of programmes that you have added to your Watchlist to view via On Demand.

Hope that helps

Re: New to EE 🤦

Midnight_Voice — Sat, 20 Jul 2024 12:35:21 GMT

@Chowy

How exactly have the kids got primacy?

Watching stuff they have recorded on the Pro box?

Hogging the main TV?

As long as it’s just the latter, and they aren’t actually watching recordings they have made, swap the mini box in for them, and have the Pro box in the back room.

There should be nothing they want to do that they can’t still do on the mini box, in those circumstances.

Re: New to EE 🤦

Midnight_Voice — Sat, 20 Jul 2024 12:41:18 GMT

@wgwright

A lovely clear description of what @Chowy could do, if only he could get anywhere near his Pro box 😛

Re: New to EE 🤦

MattS5 — Sat, 20 Jul 2024 13:15:23 GMT

I'm thinking you're issue is, that you've likely recorded something on the main box, and you now want to watch it back on the mini box?

You can do that with SkyQ on their mini boxes.

Are you saying EE TV won't allow that?

Thus the only room you can watch recordings, is the room with the main box?

Re: New to EE 🤦

Midnight_Voice — Sat, 20 Jul 2024 13:19:12 GMT

@MattS5

Yes, that’s how it works (or rather, doesn’t).

IIRC, it’s technically possible, but the broadcasters won’t allow it.

Re: New to EE 🤦

Chowy — Sat, 20 Jul 2024 13:22:22 GMT

Yep that's it, it seems a backward step, I can however stream on the mini box , but can't watch what I've got on the my tc rail.even though the store say I can and on line sales. It's still reasonably new and I'm sure in future this may appear, but it can't be that difficult. First world problems lol

Re: New to EE 🤦

MattS5 — Sat, 20 Jul 2024 13:26:16 GMT

I'm a soon to be leaving Sky Q customer, have been with sky 22 years, and with 3 additional mini boxes, I'm hoping this won't cause me too much of an issue either.

Ideally it'll be updated functionality at some point in time.

Re: New to EE 🤦

DarrenDev — Sat, 20 Jul 2024 13:46:43 GMT

The ability to watch recordings from your TV Box Pro is almost certainly never going to happen. Broadcasters would prefer you use their catch up services.

We have discussed the idea of sharing the My TV rail between boxes, where on other boxes it would link to the catch up instead. I don't know if it'll happen though.

The My TV section of the EE TV app is shared between all devices, so if you're watching anything in there, you can continue on any other device.

Please also note that you're limited to 2 additional boxes - 3 in total.

Re: New to EE 🤦

Profile closed — Sat, 20 Jul 2024 19:03:58 GMT

@DarrenDev wrote:

We have discussed the idea of sharing the My TV rail between boxes, where on other boxes it would link to the catch up instead. I don't know if it'll happen though.

Please don’t waste any time on this, the EE TV Pro box catch up apps cannot deliver content in the same quality as a recorded broadcast.

Complaints would inevitably roll in over the inability to skip adverts, the lack of HD and 5.1.

As someone who will likely never take an Apple TV 4K from EE, I would rather the focus was on getting more usable versions of itvX and Channel 4 on board the standard hardware. Versions that are found on most other devices can deliver HD and respect a premium subscription. Then enable the watch list to sync across all pro and mini boxes.

Besides, any Apple TV 4K owner can already track catch up viewing on most apps through the Apple TV+ app even without a subscription. I know you want them in the EE TV app, but they don’t need to be in the EE TV app.

Re: New to EE 🤦

DarrenDev — Sat, 20 Jul 2024 19:09:48 GMT

The lack of HD / 5.1 is the responsibility of the app owners - i.e. the channel providers.

Adding features to the My TV rail is the responsibility of YouView.

You've said "Apple TV 4K owner can already track catch up viewing on most apps through the Apple TV+ app" but that doesn't help users with a TV Box Pro and/or TV Box Mini.

Re: New to EE 🤦

Weerab2024 — Sun, 21 Jul 2024 09:17:13 GMT

I think it would be a good thing if it can be worked out to share watch lists from streaming apps across the rails between TV Pro and mini boxes under one households network.

It's good and appreciate that you are continuing to develop the youview software for Pro and mini box customers @DarrenDev

As you say the majority of people will forget about recording as catch up apps take on and people realise that they don't need to record episodes of Coronation Street for example.

Not sure if the Pro box will still be viable in 5 years, especially if some of the free to air channel gaps are plugged in with the mini box and Apple Pro as there are alot of customers on here that seem to take issue with that.

Re: New to EE 🤦

ROYgifford1901 — Thu, 26 Sep 2024 15:40:10 GMT

Yes I got ride of sky thinking that we would be better I admit its cheaper but knowhere nearly as good I'm thinking of bitting the bullet and going back to sky even if its double the price its better quality for the money plus this 5g box gives me bloody headaches every day I sit watching tv it microwave technology that is not very good for our health it interferes with our biofield in our body that causes lots of mental health problems the same has the flashing on your phone technology stop using them if you want better health facts dont lie.

Re: New to EE 🤦

Profile closed — Thu, 26 Sep 2024 17:38:28 GMT

@ROYgifford1901 Did you not get the tin foil head wrap that comes with the EE TV Pro Box?

Re: New to EE 🤦

Midnight_Voice — Thu, 26 Sep 2024 18:04:40 GMT

@ROYgifford1901

Go and research the difference between 5G telephone service, 5GHz WiFi, and microwaves. This may be helpful.

And have you thought that it might be the TV, nor the box, giving you headaches? As a test, leave the box running, but leave the TV switched off for 24 hours, and report back, and we can go from there.

Re: New to EE 🤦

Redrooster3939 — Sat, 24 May 2025 19:20:33 GMT

Just took out a broadband deal with them been with sky for 25 years. Offered me the tv package as well 14 days trial. What if you had another e box pro in your bedroom as well as the lounge. Can you record and watch on that one while wife was watching on the other?

Re: New to EE 🤦

Peter_W — Sun, 25 May 2025 11:29:55 GMT

Hey there @Redrooster3939.

Welcome to the EE Community!

Provided it was two Pro Boxes you had here, you'll be able to watch and record independently on each one.

With our Mini boxes though, these don't have the ability to record so are only able to rewind, or access catch-up content.

Peter

Re: New to EE 🤦

Redrooster3939 — Sun, 25 May 2025 11:51:03 GMT

Thankyou

Re: New to EE 🤦

MoonWillow1 — Sun, 05 Oct 2025 16:50:30 GMT

We were told many lies when we joined up.

Eg can't talk to remote

Practically same as sky

Website ays you can record 2 programmes and watch a program on demand. Er no that's not true

Just waiting for contract to end so we can change.

Re: New to EE 🤦

DarrenDev — Sun, 05 Oct 2025 18:46:18 GMT

Website ays you can record 2 programmes and watch a program on demand. Er no that's not true.

It should be - as long as the internet speed is sufficient. What issues do you experience with this?