topic Re: Issue with the EE app in TV

Issue with the EE app

TheMrDingle — Sat, 06 Jul 2024 19:37:02 GMT

Hi, my EE app doesn’t recognise that I’ve got a subscription to a TV package through EE. Everytime I open my app, it’s giving me the option to take out a TV package, but I’ve already got a TV package. Any ideas what’s causing this ?

Re: Issue with the EE app

JED14 — Thu, 11 Jul 2024 06:15:32 GMT

I have exactly the same issue as do many others but no one seems to be able to answer or solve the problem.

Re: Issue with the EE app

DarrenDev — Fri, 12 Jul 2024 06:29:14 GMT

There are known issues with showing account subscriptions in the app I'm afraid - they're working on them. It's all view-only at the moment anyway, as you can't currently change subscriptions in the app or online - you need to call.

I therefore wouldn't worry that the app isn't showing correctly at the moment. It should correct itself eventually.

Re: Issue with the EE app

wgwright — Thu, 18 Jul 2024 15:14:56 GMT

@TheMrDingle @JED14 @DarrenDev It might be worth checking again to see if your TV subscription is shown on the App. Mine wasn’t yesterday but has started showing today. Hope that helps

Re: Issue with the EE app

wgwright — Tue, 23 Jul 2024 12:17:45 GMT

@TheMrDingle @JED14 Think this is all sorted now - or at least it is for me. However to get my TV & Sports subscription to show up on the My EE App I have to go into the Broadband option, select bill then view bill. The bill is split between Broadband and TV. Once I’ve done this if I go back into the Manage option on the App it shows TV & Sport as being subscribed to. Unfortunately once I leave and close the App this isn’t saved and I have to repeat the process to show TV & Sport as being subscribed to.

Hope this helps