topic Re: Return issue in TV

Return issue

Weerab2024 — Wed, 17 Jul 2024 07:41:06 GMT

I have got myself into a bit of a pickle.

I had my EE Pro box and asked to swap it for an apple TV box.

I then had a change of heart and the customer service agent got the EE Pro box marked as returned and asked me to return the apple TV and sent a return bag for it.

Now I am getting an intermittent error when watching itv4 etc to add it to my package when using the pro box.

@DarrenDev could you please advise? Thanks

Re: Return issue

DarrenDev — Wed, 17 Jul 2024 07:42:37 GMT

You're really trying to challenge our ordering system aren't you! 😁

Changing boxes wouldn't do anything to change your subscription, and your TV account isn't showing any changes since I updated it last month.

Could you please make a note of the exact time it happens, the next time it happens, and I'll see if the logs show anything useful.

Re: Return issue

Weerab2024 — Wed, 17 Jul 2024 08:30:48 GMT

A bit of random testing for you lol

Thanks for your help Darren, will do.

Re: Return issue

Weerab2024 — Wed, 17 Jul 2024 08:51:40 GMT

Can't remember the precise time of the last error but it was roughly about 10pm last night.