topic Re: Update apps in TV

Update apps

KJMcElroy42 — Sun, 12 May 2024 17:45:45 GMT

On my EE TV settings, into software information and then Update apps, keep getting a message only recently saying We can’t update your Apps please try again later or visit bt.com/tverrors for help, but it does not give me any help whatsoever as it ask for a error code and there ain’t one and it’s been like this for a few weeks now, can someone tell me what too do please.

Re: Update apps

Northerner — Sun, 12 May 2024 19:12:31 GMT

Hi @KJMcElroy42

Are you prompted to update the app or is this something you are checking for without any prompt.

Thanks

Re: Update apps

KJMcElroy42 — Sun, 12 May 2024 21:02:41 GMT

this something i am checking for without any prompt.

Re: Update apps

DarrenDev — Mon, 13 May 2024 08:44:32 GMT

The "Update apps" button doesn't actually do anything (except occasionally show an error for some people), and we have a long standing request with YouView to remove it. Please ignore the error you're seeing - your apps are already up to date.

Re: Update apps

Ted1959 — Tue, 16 Jul 2024 15:23:33 GMT

I have had similar msg too. However, I was prompted to go to the update software/apps button because I had received a pop-up on screen advising that some apps needed updating! Do they actually need updating and if so, how do I go about it as the update button does nothing? Thanks in advance.

Re: Update apps

DarrenDev — Tue, 16 Jul 2024 15:32:58 GMT

Could I ask you to please launch the EE TV app on your TV Box Pro @Ted1959 - this will cause it to send us some logs, and will enable me to see if there's anything that needs to be fixed.

Re: Update apps

Midnight_Voice — Tue, 16 Jul 2024 15:33:21 GMT

@Ted1959

YouView boxes don’t do that, but my internet-connected LG C2 does, as do many smart TVs.

Have you got a smart TV, with the YouView box plugged into it, and is it possible the message came from the TV, not the YouView box, about apps on the TV?

Re: Update apps

Ted1959 — Tue, 16 Jul 2024 15:43:12 GMT

Sure, just have done so. Do I need to leave the app open while you check?

Re: Update apps

DarrenDev — Tue, 16 Jul 2024 15:48:28 GMT

No need, thanks @Ted1959 - your box is reporting everything present and correct. No updates required.

Could it be that it was your TV, as @Midnight_Voice suggests? Maybe you could take a photo if you see the message again?

Re: Update apps

Ted1959 — Tue, 16 Jul 2024 15:56:53 GMT

Thanks for that. I can’t find any reference to updating apps in my tv settings, I suspect I will be prompted to update individual apps as I try and open them!

Re: Update apps

Ted1959 — Tue, 16 Jul 2024 16:00:33 GMT

Ok thanks, I will try to do that.

I can’t find any reference to updating apps in my tv’s settings, I suspect that I may be prompted to update apps individually as I try to use them!

Re: Update apps

Ted1959 — Tue, 16 Jul 2024 16:09:59 GMT

As I thought, I’m being prompted by individual apps to update through my tv rather than BT/EE box.

Re: Update apps

KJMcElroy42 — Tue, 16 Jul 2024 17:45:01 GMT

Ok thanks for letting me know 👍

Re: Update apps

Midnight_Voice — Tue, 16 Jul 2024 21:16:02 GMT

@Ted1959

What’s the make and model of your TV?

There’s usually an AppStore option in which you can update your apps, but while both my 3 Samsung and 4 LG TVs have this, there are three different ways to do this across the 7 TVs.

If you can give make and model, I can probably look up the exact steps to take on your particular TV.

Re: Update apps

Nic_37 — Sat, 17 Jan 2026 22:09:49 GMT

Hi there I am the same it's so frustrating I came on here for help but have got none.

Re: Update apps

DarrenDev — Sun, 18 Jan 2026 11:41:35 GMT

What are you trying to do/achieve @Nic_37 ?

Ignore the Update Apps button - it does nothing.