topic Empty promises in TV https://community.ee.co.uk/t5/TV/Empty-promises/m-p/1405968#M2505 <P>BT leaving team advised me to switch to EE broadband and Sport TV to save money .</P><P>I agreed a special discount deal which was to go live BY 14th March 2024.....</P><P>Multiple problems and issues and hours of wasted time on helpline , phone calls , emails , you name it , I tried to resolve this issue in a patient and kind way.....each EE staff person spoke so nicely and promised me the world....still waiting....</P><P>They kept fobbing me off , by saying they had to CLOSE my Multiple complaints so that the system could progress and I'd be contacted after 5 days....</P><P>No refunds have appeared yet and I was assured once my services were up &amp; running , I would get a fresh 14 day opt out option ( I would have opted out within the original 14 days had I gotten the chance to actually access my account and services !!! )&nbsp;</P><P>I will be leaving EE as soon as I can .</P><P>Have been a loyal BT customer for over 30 years....</P><P>Still waiting......</P><P>&nbsp;</P> Sun, 14 Jul 2024 10:37:23 GMT Gail2024 2024-07-14T10:37:23Z Empty promises https://community.ee.co.uk/t5/TV/Empty-promises/m-p/1405968#M2505 <P>BT leaving team advised me to switch to EE broadband and Sport TV to save money .</P><P>I agreed a special discount deal which was to go live BY 14th March 2024.....</P><P>Multiple problems and issues and hours of wasted time on helpline , phone calls , emails , you name it , I tried to resolve this issue in a patient and kind way.....each EE staff person spoke so nicely and promised me the world....still waiting....</P><P>They kept fobbing me off , by saying they had to CLOSE my Multiple complaints so that the system could progress and I'd be contacted after 5 days....</P><P>No refunds have appeared yet and I was assured once my services were up &amp; running , I would get a fresh 14 day opt out option ( I would have opted out within the original 14 days had I gotten the chance to actually access my account and services !!! )&nbsp;</P><P>I will be leaving EE as soon as I can .</P><P>Have been a loyal BT customer for over 30 years....</P><P>Still waiting......</P><P>&nbsp;</P> Sun, 14 Jul 2024 10:37:23 GMT https://community.ee.co.uk/t5/TV/Empty-promises/m-p/1405968#M2505 Gail2024 2024-07-14T10:37:23Z