topic Re: NOW TV Issues in TV

NOW TV Issues

hayden96 — Thu, 11 Jul 2024 21:46:50 GMT

I have an issue with the now TV app. When I log into the app on the Apple TV box, it says I have no subscriptions available. But on the EE TV Box Mini, it looks like it has already signed me into an account and everything works fine. When I look at the account on the EE TV box mini, it looks like the log in is the first part of my email and not my full email address. I try signing into the now TV account with just the first part of my email, and still no luck.

Re: NOW TV Issues

DarrenDev — Fri, 12 Jul 2024 06:23:58 GMT

Your login to the Now TV app is with the same email address that you logged into this forum with, and I can confirm that your subscription is present on it.

Re: NOW TV Issues

hayden96 — Fri, 12 Jul 2024 08:21:27 GMT

Hi Darren

Thanks for checking, but when I log into my account with that email address, nothing works and says I have to pay for a subscription.

Re: NOW TV Issues

DarrenDev — Fri, 12 Jul 2024 08:25:04 GMT

Could you please email me at tv.apps@ee.co.uk and I'll go through re-association for EE to take over the account (or let me know in the email if there's a different email address you'd prefer to move the subscription to).