topic Re: Tv in TV

Tv

Debz884 — Wed, 10 Jul 2024 15:44:02 GMT

Hi all, I had ee installed today with basic TV and internet but I can't get my TV box to do anything it keeps saying there is a problem with my broadband even though it's all set up. Did anyone else have this?

Re: Tv

DarrenDev — Wed, 10 Jul 2024 16:38:58 GMT

What was your agreed TV activation date? The service won't work until then. Also, are you using the EE router provided?

Re: Tv

Debz884 — Wed, 10 Jul 2024 16:49:54 GMT

I have had a message to say that my services are active, yes I am using their router

Re: Tv

DarrenDev — Fri, 12 Jul 2024 06:38:49 GMT

Sorry for the delay, I'm just back from holiday. It looks like your TV account was updated yesterday morning - is it working OK for you now?