Failed account migration from BT to EE

lnads00 — Sun, 07 Jul 2024 14:54:52 GMT

I renewed my contract for Broadband, Mobile and TV - with the understanding that the account would be migrated to EE - back on the 16th of May. Currently my Mobile and Broadband are on the new EE account but the TV order is lost in the system and I haven't been able to watch Netflix, Now or TNT since the beginning of June plus I can't see my account on My EE. I have spoke to a multitude of support people in trying to get this resolved but currently without any joy and I'm beginning to get fed up with having to chase EE, so what I am after is what is the best way of escalating this issue.

Re: Failed account migration from BT to EE

Northerner — Sun, 07 Jul 2024 14:58:03 GMT

Hi @lnads00

You can complain here:

https://ee.co.uk/contact-ee/complaint

Thanks

topic Failed account migration from BT to EE in TV

Failed account migration from BT to EE

Re: Failed account migration from BT to EE