topic Recordings ending early in TV

Recordings ending early

Heather0704 — Sun, 30 Jun 2024 12:06:43 GMT

I have changed to a new EE Pro from a previous BT box and the old box used to allow recordings to start a wee bit earlier and finish 5/10 after the show but the new box doesn’t allow that option on settings that I can see and I keep losing the ending to shows, the website suggests recording the next program after my scheduled program but the function to extend recording by 5/10 mins was easier

Re: Recordings ending early

Chris_B — Sun, 30 Jun 2024 12:50:45 GMT

@Heather0704 This one for @DarrenDev to help with and feed back to those who can help with this.

Re: Recordings ending early

DarrenDev — Sun, 30 Jun 2024 16:33:43 GMT

The BT/EE TV box hasn't allowed recordings to be padded (i.e. started/ended early) since 2012 when YouView launched. Moving to EE TV hasn't changed that.

The TV Box will always start and end recordings according to the signal that the channel sends, which should be exact.

I'm afraid there are no plans to add the option for padding. The onus remains on broadcasters to send correct signals.

Re: Recordings ending early

Jamice — Fri, 13 Sep 2024 10:37:30 GMT

Hi I've recently moved to EE TV & have the same problem as Heather

If as you say it's the programmers to blame for nit sending correct information, then why did this not occur when I was with both BT - SKY?

Re: Recordings ending early

DarrenDev — Fri, 13 Sep 2024 10:56:46 GMT

BT and EE are the same. You'll get the same recording behaviour on either.

I can't comment on Sky.

Re: Recordings ending early

Jamice — Fri, 13 Sep 2024 12:30:23 GMT

You missed my point. I never experienced this at any time during my period with BT & I presume they receive same program info as EE

You haven't solved my problem

Re: Recordings ending early

Jamice — Fri, 13 Sep 2024 12:32:27 GMT

Hi Heather

I have same problem on every recording since I joined EE TV

Did you ever get a solution?

EE tech consultant hasn't really helped

Re: Recordings ending early

DarrenDev — Fri, 13 Sep 2024 12:32:43 GMT

What I'm saying is that if you were still with BT now, that same recording would still have failed in the same way.

Unfortunately there is no solution to this.

Re: Recordings ending early

Jamice — Fri, 13 Sep 2024 12:37:03 GMT

I am amazed that you're telling me it's the Broadcasters fault & you have no solution

This is happening on every recording regardless of channel so you're effectively saying Every Broadcaster is getting it wrong. Unbelievable!

Guess this is not a contract that I will be renewing.

Re: Recordings ending early

DarrenDev — Fri, 13 Sep 2024 12:39:43 GMT

Unfortunately this is just how it's been since 2012 when YouView launched, and there aren't any plans to change it. It doesn't affect all broadcasters, or even all programmes - but clearly it's affecting the programmes you watch the most. I can only apologise, and say there's nothing we can do about it.

Re: Recordings ending early

Midnight_Voice — Fri, 13 Sep 2024 16:58:27 GMT

@Jamice

What @DarrenDev is telling you is how it’s been since 2012, and no BT box from the first DTR-T1000 up to the latest Pro box has ever had ‘padding’, as it’s called, and instead they have all relied on the broadcasters to operate Accurate Recording.

Which very few of them do, so YouView’s blanket refusal to add padding in the last 12 years is just pig-headed 🐷

However, it should only be a minor annoyance, happening infrequently, but it seems to be exercising you greatly.

Which makes me wonder if you have a faulty box. How frequently are you getting this issue, on what channels, and what lengths of cutoff, in minutes, are you regularly experiencing?

Re: Recordings ending early

Russkie — Wed, 25 Sep 2024 09:19:46 GMT

I have changed from BT to EE, my program recordings start early and end early mostly sky programs through EE.

Re: Recordings ending early

Midnight_Voice — Wed, 25 Sep 2024 10:17:21 GMT

@Russkie

There are lots of things that can cause or affect Accurate Recording, as it is laughingly known, but as far as we have been led to believe, EETV is identical whether it is delivered over BT or EE Broadband.

I imagine that the Present/Following indicator that triggers the start and end of 300-500 channels recordings (assuming it works the same way as broadcast) is taken from the Sky/Now EPG in all cases, and nothing will have changed there.

Re: Recordings ending early

Profile closed — Wed, 25 Sep 2024 11:41:07 GMT

@Russkie wrote:
I have changed from BT to EE, my program recordings start early and end early mostly sky programs through EE.

Funny that. 🤔

Re: Recordings ending early

Profile closed — Wed, 25 Sep 2024 11:49:29 GMT

There is a thread on AV forums about Accurate Recording issues, which is not limited to just EE TV as it is also used on Freeview Play and Freesat devices.

Some contributors contacted the broadcasters to complain about programmes being cut short (itv and Channel 4), and were told it must be the fault of the box manufacturer as the start and stop codes are sent correctly.

It's a slopy shoulder circle of "Not our fault guv".

Re: Recordings ending early

Jamice — Wed, 25 Sep 2024 15:58:28 GMT

Yes it sounds like pass the buck !

Won't recommend EE as they're not really interested & Certainly won't renew my contract.

Re: Recordings ending early

Ian0505 — Wed, 25 Sep 2024 20:37:41 GMT

Well ee/BT need to sort it out with the broadcasting companies. It's doesn't happen on sky and they must get the same signal. To keep saying it's not your problem is a poor excuse.

Re: Recordings ending early

Jamice — Thu, 26 Sep 2024 08:01:13 GMT

Thank you for your response & others who have suggested that EE should do more to fix this

I was beginning to think it was just me

EE don't want to know.

Re: Recordings ending early

Midnight_Voice — Thu, 26 Sep 2024 09:18:00 GMT

@Jamice

EE want you to have their Apple TV box, where the broadcasters can do exactly what they think they will, keeping an iron grip on their content, and not letting it float off into the ether via this outmoded thing called recording. Though even that is sewn up tighter than the proverbial duck’s; just obviously not tight enough.

Re: Recordings ending early

CPC52 — Sat, 02 Nov 2024 19:25:57 GMT

Why aren’t customers told about this problem of recording. It is such a nuisance when you can’t watch a whole programme