topic Re: Mini tv box in TV

Mini tv box

Dingerdoidge1 — Wed, 26 Jun 2024 22:22:41 GMT

Just changed over from sky tv to ee. We have been given a mini box for another room with our subscription. We’ve set it up but when we click on the channels just says we need to set up HD channels . We’ve already set up the ee pro box downstairs so why can’t we watch normal channels on the mini box? Seems a waste of time because most of the channels show as HD yet show the same message yet I don’t understand what I need to set up.

Re: Mini tv box

DarrenDev — Thu, 27 Jun 2024 07:56:14 GMT

You haven't purchased the HD add-on, and HD subscription channels aren't included in your subscription as standard. You should be able to watch the Freeview HD channels - e.g. BBC One, but the subscription HD channels won't work unless you upgrade.

I assume the SD versions work OK for you?

Re: Mini tv box

Dingerdoidge1 — Fri, 28 Jun 2024 17:40:41 GMT

Nothing works on the bbc , itv, channel 4 etc . Just says I need to set up these channels. Says I’ve 133 channels when I scanned and set it all up I’ve done this numerous times and still not able to watch any freeview channels. Waste of time having the extra box. We’ve turned it off and just watching all these channels on our smart tv

Re: Mini tv box

DarrenDev — Fri, 28 Jun 2024 17:45:16 GMT

If you'd like help setting up the TV Box Mini then please just let me know the error you see when you select the option to continue, when it asks you to set up the channels.

Re: Mini tv box

Dingerdoidge1 — Fri, 28 Jun 2024 18:32:05 GMT

When on say bbc 1 it says you need to set up channel so push on ok and it just goes to the channel and says you need to set up channel or add it to your package it all works on the main EE box fine so tv package is already set up🤷‍♂️

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Re: Mini tv box

DarrenDev — Fri, 28 Jun 2024 19:18:06 GMT

Could you please try launching the EE TV app on that box? Does it launch OK, or show an error?

Re: Mini tv box

Dingerdoidge1 — Fri, 28 Jun 2024 19:33:39 GMT

Error

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Re: Mini tv box

DarrenDev — Fri, 28 Jun 2024 19:39:15 GMT

Can you please confirm the error code you see?

Re: Mini tv box

Dingerdoidge1 — Sat, 29 Jun 2024 06:16:13 GMT

You need to set up bbc one hd southwest or add it to your package

Re: Mini tv box

DarrenDev — Sat, 29 Jun 2024 06:19:14 GMT

Sorry no. From the main menu, select the EE TV app from the Apps bar. What error does that show when you try to launch it?

Re: Mini tv box

Dingerdoidge1 — Sat, 29 Jun 2024 06:42:41 GMT

It’s now just continually loading can’t back out of it seems stuck. I’ve unplugged it and tried again and same thing. What a load of rubbish this is. Glad it was free and that I’m not paying for it

Re: Mini tv box

DarrenDev — Sat, 29 Jun 2024 06:51:55 GMT

That's definitely not a normal experience. Can you please confirm you have it connected directly to the EE Smart Hub, and not via any of your own home WiFi equipment? It'd also be worth trying a factory reset of the box.

Re: Mini tv box

Dingerdoidge1 — Sat, 29 Jun 2024 07:05:06 GMT

I’ll try a factory reset

Re: Mini tv box

Dingerdoidge1 — Sat, 29 Jun 2024 07:18:50 GMT

The reset has sorted it I think

Re: Mini tv box

DarrenDev — Sat, 29 Jun 2024 07:30:53 GMT

Ok that's great. Sorry that it didn't work first time. Let us know if you have any further issues.

Re: Mini tv box

Dingerdoidge1 — Sat, 29 Jun 2024 07:34:57 GMT

Will do thank you for your time

Re: Mini tv box

Dingerdoidge1 — Sun, 30 Jun 2024 01:24:04 GMT

You need to set up bbc 1 Hd or add it to your package

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Re: Mini tv box

Dingerdoidge1 — Sun, 30 Jun 2024 01:24:05 GMT

It’s just continually loading now and won’t even let me back up out of it. This is really rubbish to be honest

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Re: Mini tv box

Kjade — Sat, 24 Aug 2024 21:54:27 GMT

Does the mini box have to be plugged into a router. It’s not connecting to tv upstairs via wps! Can I change back to sky with no issues this is ridiculous

Re: Mini tv box

Midnight_Voice — Sun, 25 Aug 2024 08:05:57 GMT

@Kjade

It needs to be within 5 metres of your router, or a repeater, but it should be able to connect by WiFi if so. Though have you got very thick walls?

But it’s your router it should connect to by WPS, not the TV, which it connects to via the supplied HDMI cable, though. (Which is what I think you meant to say).