topic Re: Now Tv App not recognising subscription in TV

Now Tv App not recognising subscription

SF39 — Fri, 28 Jun 2024 08:03:18 GMT

Moved from BT to EE. Now I cannot access Now Tv through the Now tv app, it says I need an active membership, which I have.

Any suggestions.

Re: Now Tv App not recognising subscription

DarrenDev — Fri, 28 Jun 2024 08:56:21 GMT

Your login for the Now TV app is a hotmail.com email address - not the live.co.uk email address you use for these forums. Are you using the correct one in the app?

Re: Now Tv App not recognising subscription

ingol11 — Fri, 28 Jun 2024 18:13:49 GMT

I’ve got to say I’ve had more trouble with EE than I ever had with BT since they switched over and NOW TV is the worst company it’s been my misfortune to have experienced. You can’t get to speak to a human being, you get pushed around from pillar to post and end up more frustrated than when you started. Why SKY let them take control of their services is a joke.

Re: Now Tv App not recognising subscription

DarrenDev — Fri, 28 Jun 2024 18:16:28 GMT

What issue are you having @ingol11 ?

Re: Now Tv App not recognising subscription

Darryl15 — Mon, 08 Jul 2024 21:09:40 GMT

I have EE TV with the NOW TV package bundled in. I can watch NOW TV perfectly well via the EE box however we are unable to watch it on the iPad despite being connected to the EE broadband.I have EE TV with the NOW TV package bundled in. I can watch NOW TV perfectly well via the EE box however we are unable to watch it on the iPad despite being connected to the EE broadband. We used to be able to watch it on the tablet but for some reason over the last week or so we are unable to, whenever you try to click on a programme to watch it ask you to subscribe. But for some reason over the last week or so we are unable to, whenever you try to click on a programme to watch it ask you to subscribe.I can confirm that we are using exactly the same logins on the EE TV box as well as the NOW TV app on the iPad. What’s going on?

Re: Now Tv App not recognising subscription

JED14 — Thu, 11 Jul 2024 06:18:08 GMT

I have exactly the same problem (as do others on here in various threads). Is there a solution?

Re: Now Tv App not recognising subscription

DarrenDev — Fri, 12 Jul 2024 06:33:49 GMT

@JED14 your Now TV account is associated with a hotmail.com email address similar to the one you're logged onto here with (without the leading j). Email me at tv.apps@ee.co.uk if you need help with this.

Re: Now Tv App not recognising subscription

DarrenDev — Fri, 12 Jul 2024 06:35:16 GMT

@Darryl15 it looks like you're sorted now - I can see your Now TV account has been set up. Email me at tv.apps@ee.co.uk if you're still having issues.

Re: Now Tv App not recognising subscription

Claudia166 — Sat, 17 Aug 2024 08:13:32 GMT

Hi there, I’m having the same problem. When I login to the Now website it asks me to subscribe to packages that I already have subscribed to through BT. What should I do? Please help urgently!!!

Re: Now Tv App not recognising subscription

Midnight_Voice — Sat, 17 Aug 2024 18:17:43 GMT

@Claudia166

Visit the Now app on your BT box, and go to Settings. This will tell you what account name you are logged on as (though it won’t tell you your password).

Ensure you log on with exactly the same details on the Now website, hopefully being able to remember your password.

Re: Now Tv App not recognising subscription

DarrenDev — Mon, 19 Aug 2024 07:15:00 GMT

Sorry that I couldn't reply urgently @Claudia166 - I took a weekend off. Email me at tv.apps@ee.co.uk if you're still having issues.

Re: Now Tv App not recognising subscription

kmurray — Fri, 30 Aug 2024 08:49:42 GMT

NOW TV not accepting my login details, how do i view the sky sports on my app?

Re: Now Tv App not recognising subscription

DarrenDev — Fri, 30 Aug 2024 08:56:01 GMT

@kmurray your password for the Now TV app is independent of your EE ID password, so may not be the same. If you're unsure, you can use the password reset facility in the Now TV app.

Note: please ensure you're using the Now TV app, and not any of the other Sky apps.

Re: Now Tv App not recognising subscription

kmurray — Fri, 30 Aug 2024 08:58:58 GMT

Ok thank you

Re: Now Tv App not recognising subscription

RonnieB8 — Thu, 31 Oct 2024 17:05:05 GMT

I am having the same issue. I can access NowTV through the EE box but am unable to log in to the Now app on other devices. I have tried asking for a password re-set but no e=mail has been received. Any other suggestions?

Re: Now Tv App not recognising subscription

Midnight_Voice — Thu, 31 Oct 2024 19:29:59 GMT

@RonnieB8

Go into the Now app Settings on an EETV device, and see what the user email address is set to.

If it is different from what you expect, and isn’t an email address you own (look closely, as it may be a subtle typo), you will have to ask EETV to put it right for you,

Re: Now Tv App not recognising subscription

RonnieB8 — Fri, 01 Nov 2024 09:43:31 GMT

Thank you, but having read comments above I had already checked the e-mail address and it is correct.

Re: Now Tv App not recognising subscription

Leanne_T — Fri, 01 Nov 2024 13:41:45 GMT

Thanks for coming back to the community @RonnieB8

If this is correct, please call us on 150 and the team will get this looked into for you.

Thanks 🙂

Leanne.

Re: Now Tv App not recognising subscription

RonnieB8 — Fri, 01 Nov 2024 14:42:07 GMT

Thank you, I will call when I get back home after the weekend.

Re: Now Tv App not recognising subscription

Leanne_T — Fri, 01 Nov 2024 14:49:35 GMT

No problem @RonnieB8

Let us know how you get on 🙂

Leanne.