topic Re: Have to reboot EE box to get Netflix App to open in TV

Have to reboot EE box to get Netflix App to open

Kevinh42 — Mon, 15 Apr 2024 18:44:21 GMT

Hi all, I first power up the TV, go to HOME, it opens the featured Netflix App when selected, however if I watch a programme from the EE Guide first then decide to see what is on Netflix via HOME and select the App, it won’t open, and also tries to go back to the programme I was watching, but no picture and keeps trying to do so automatically without success. I then have to switch everything off at the plug in the wall, and reboot everything, then I can open Netflix again, but should I go back to a programme again it again won’t reopen Netflix.

Driving me nuts, all the other featured Apps open/close and don’t need to switch off and reboot from wall plug.

HELP.

Re: Have to reboot EE box to get Netflix App to open

Kevinh42 — Mon, 15 Apr 2024 18:53:08 GMT

In fact, I can’t get any tv programmes to open after its failed to open Netflix, knocking everything off at wall again

Re: Have to reboot EE box to get Netflix App to open

Neil-O — Tue, 16 Apr 2024 10:43:07 GMT

Hi @Kevinh42 I'm sorry about that, can you try updating the apps and players in the settings to see if this helps?

Settings > Software Information > Update software.
Settings > Software Information > Update players and apps.

Thanks

Neil

Re: Have to reboot EE box to get Netflix App to open

SyD44 — Wed, 26 Jun 2024 19:27:03 GMT

I’m suffering with exactly the same fault, exactly as you described.

you have to reboot the box each time you want to use Netflix and it’s a royal pain.

ee do not appear to have an answer …

Re: Have to reboot EE box to get Netflix App to open

DarrenDev — Thu, 27 Jun 2024 08:04:48 GMT

@SyD44 is this happening on all your TV boxes?