topic Ordering EE TV in TV

Ordering EE TV

Profile closed — Wed, 17 Jan 2024 14:16:25 GMT

Hi all,

I see there are quite a few posts here about the new EE TV. I was advised I needed to move over to EE broadband from BT broadband and once broadband is active with EE then I could order EE TV.

I called up earlier and they said as broadband only got moved over on the 12th to wait a while and call back on the 22nd. Apparently this is when I should be able to add EE TV.

From what I’ve read on here I think that might of just been said to get me off the phone as they know they can’t place an order for it yet.

Has anyone who has moved from BT to new EE broadband been able to place an order for TV after their broadband activation? Or am I in the same boat as everyone else on here and need to wait until EE resolve the ordering system issues?

Cheers!

Re: Ordering EE TV

XRaySpeX — Wed, 17 Jan 2024 15:54:39 GMT

At present EE TV is only being offered to new custs when ordered at the same time as a new EE broadband line.

Re: Ordering EE TV

DarrenDev — Wed, 17 Jan 2024 16:14:31 GMT

Best I can suggest is that you keep an eye on these forums. I'll be sure to update here when I've had confirmation that upgrade and/or migration orders can finally be taken.

Re: Ordering EE TV

Profile closed — Wed, 17 Jan 2024 17:20:14 GMT

Thanks @XRaySpeX @and @DarrenDev. I'll keep checking back here!

One bonus of moving over to EE was I had the Smart Hub Plus router delivered and I can definitely notice a difference with WiFi performance.

Re: Ordering EE TV

XRaySpeX — Wed, 17 Jan 2024 17:22:59 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Ordering EE TV

Profile closed — Fri, 26 Jan 2024 13:30:00 GMT

I called yesterday and spoke to someone who said it’s been “put on the back burner” then we got cut off so I called again and got passed to another team who told me that it’ll be another two weeks, they added me to a list and said they’ll contact me when TV is available to order.

Re: Ordering EE TV

Profile closed — Tue, 06 Feb 2024 20:32:05 GMT

@DarrenDev or any other EE Employees, I’m hoping you can help with my EE TV order please?

I thought all was well when my EE TV order went through yesterday however I received an order cancellation notice ten minutes after receiving an equipment dispatch notification today.

EE suspect the order was cancelled as I had a previous TV order through BT that used the same email address (my EE account email address) for Netflix.

The TV order through BT was cancelled before it was activated due to being advised to move to EE broadband for the SIM only plan discounts.

I’m expecting a call back tomorrow, after the cancellation completes today, to try and put the order through with a different email address but I just wanted to confirm this won’t cause any issues please?

Thanks!

Re: Ordering EE TV

DarrenDev — Tue, 06 Feb 2024 22:00:56 GMT

As you're experiencing issues already, there's no guarantee you won't see more issues. The EE TV agents are all freshly trained, and they know how to escalate if things don't go to plan.

Re: Ordering EE TV

Pete_Russ — Wed, 07 Feb 2024 08:04:21 GMT

I have had EE Broadband since late December and despite the various claims about expected launch dates for the TV side of the new EE service I am still unable to order EETV. I see that some people appear to be getting EETV but I have no idea what the applicable criteria is in order to obtain it, certainly I can't, yet it continues to sit on the shelves of EE shops being advertised as being available.

I am now beginning to wonder how long it will be before we see a short press release saying that they have decided to pull the product due to certain technical difficulties.

Re: Ordering EE TV

Profile closed — Wed, 07 Feb 2024 08:52:48 GMT

Thanks, it’s the complaints team I’m dealing with now so hopefully things can be resolved.

I was confused by the Netflix email address causing an issue as this isn’t actually specified during the ordering process, only an email address for NOW TV is (which was actually spelt incorrectly for my last order but was told I could change this after activation).

Fingers crossed it can be resolved soon and hopefully the issues I’m facing can be corrected and make the process easier for other customers.

Re: Ordering EE TV

DarrenDev — Wed, 07 Feb 2024 08:58:01 GMT

@Pete_Russ if you'd ordered at the same time as broadband, you'd have had it already. It's been available to new customers since December, but there have been issues ordering it as existing customers of either BT or EE.

They're almost sorted though - hopefully just a matter of days before all our call centre agents will be capable of taking your order.

Re: Ordering EE TV

Pete_Russ — Wed, 07 Feb 2024 09:35:54 GMT

Unfortunately that is not the case. Indeed just read the posts on this community group for December.

I did try to get both together but despite phoning EE reps on two occasions (very nice guys) and dropping into the local EE shop on two occasions 'the system' did not allow me to do so.

Unfortunately we have been hearing from EE that 'it's coming soon', 'hold on to the start of January' and 'it's going to be available from Monday' (the 5th Feb). Unfortunately 'hopefully just a matter of days' coming as it does over 2 months after the official launch date is an indication of the severity of the problem.

Hopefully you will prove my skepticism wrong. 😁

Re: Ordering EE TV

DarrenDev — Wed, 07 Feb 2024 16:17:01 GMT

Sorry to hear that @Pete_Russ - I'll add another date to your list: tomorrow.

I've been told with absolute certainty that all EE stores and all contact centres will be able to take orders for EE Broadband and/or EE TV, from tomorrow (Feb 8th) - regardless of whether you're with BT Broadband, old EE Broadband, or new EE Broadband.

The online order journeys should follow very soon, but I don't have an exact date.

Re: Ordering EE TV

Pete_Russ — Wed, 07 Feb 2024 17:28:28 GMT

🎉👍 YIPEE!!!

I do hope you are correct.

Re: Ordering EE TV

Nethaus — Wed, 21 Feb 2024 22:39:27 GMT

Anyone been able to order yet?

Re: Ordering EE TV

DarrenDev — Wed, 21 Feb 2024 22:42:33 GMT

Yes, ordering is open for everyone via telephone and in EE stores.

I'm still trying to get an answer on reported issues with people trying to order the 1.6Gbps package, or wanting to include Hybrid Connect, but otherwise, it should be fine.

Re: Ordering EE TV

Ray4850 — Sun, 25 Feb 2024 14:28:02 GMT

Hi DarrenDev, looking for advice, my contract with sky for TV and broadband, ends in April, and I would like to change to EE for both, do you know if there is any delays for insulation, or for smart hub and TV box pro Thanks.

Re: Ordering EE TV

DarrenDev — Sun, 25 Feb 2024 22:39:07 GMT

Delays for installation depend on what you order, and availability of engineers in your area. If you're going to take fibre broadband then I'd recommend ordering early to avoid disappointment - it should be possible to choose a later installation date if you want to avoid an overlap. You can check all that for sure before you confirm the order.

Re: Ordering EE TV

Ray4850 — Wed, 28 Feb 2024 10:10:54 GMT

Hi thank you for clearing that up for me, i have one more question if i order the entertainment package with broadband for 49.99 gbp will NOW tv be included in price or do i have to pay extra 9.99 gbp on top, thank you.

Re: Ordering EE TV

DarrenDev — Wed, 28 Feb 2024 11:01:16 GMT

All the entertainment packages include at least Now Entertainment as a minimum @Ray4850 - see https://ee.co.uk/tv for exactly what is included in each package