topic Re: EE TV Channel 4 on Apple TV going blurry in TV

EE TV Channel 4 on Apple TV going blurry

fjnf_shjh — Fri, 21 Jun 2024 20:28:17 GMT

I have the gigabit connection and ee tv on Apple TV. All of the channels are fine except channel 4 he. Goes blurry every few seconds then back to normal. Nothing wrong with my connection. Plenty of bandwidth and not a WiFi issue. Happens on cable too. No other hd channel does the same they are all fine. This is when using the EE TV app not the channel 4 app

Re: EE TV Channel 4 on Apple TV going blurry

DarrenDev — Fri, 21 Jun 2024 20:30:49 GMT

Is this something that has happened since the start? Or just tonight? Any specific programmes? Or everything?

Re: EE TV Channel 4 on Apple TV going blurry

fjnf_shjh — Fri, 21 Jun 2024 20:46:57 GMT

Last few days. Not sure I’ve seen it not do it to be honest. Not a regular channel I watch. Does it whenever I watch. Only had the box for 2 weeks. All other channels no problem just channel 4 hd

Re: EE TV Channel 4 on Apple TV going blurry

DarrenDev — Tue, 25 Jun 2024 11:07:02 GMT

Quick update on this one: we've confirmed statistics show that Channel 4 HD isn't running as smooth as it should - you're not the only one seeing the quality drop. We're trying to find the cause.

Re: EE TV Channel 4 on Apple TV going blurry

fjnf_shjh — Wed, 26 Jun 2024 07:39:00 GMT

Thanks for confirming. Good to know it’s not my eyes going blurry every few seconds

Re: EE TV Channel 4 on Apple TV going blurry

DarrenDev — Wed, 26 Jun 2024 09:31:14 GMT

The good news is that we've identified the fault, which was intermittently affecting a few channels.

It has now been fixed - all channels are back to full quality, and we've added alarms in case this happens again in future. Thanks for reporting it.

Re: EE TV Channel 4 on Apple TV going blurry

wordswo — Mon, 29 Jul 2024 18:49:12 GMT

I'm having the same problem with channel 4 app. Are there still issues?

Re: EE TV Channel 4 on Apple TV going blurry

DarrenDev — Mon, 29 Jul 2024 18:52:50 GMT

The issue previously discussed was with channel 4 in the EE TV app. That issue is resolved.

If you're having quality issues with the channel 4 app, I'm afraid they need to be directed to channel 4.

Re: EE TV Channel 4 on Apple TV going blurry

norwoody — Wed, 04 Sep 2024 17:37:02 GMT

Sorry to bump this, @DarrenDev - I'm noticing the same with Channel 4 right now, it's been like this since just before 6pm today. I've just tried restarting the Apple TV, and have done a speedtest as well (it is hardwired) and no issues there. Other channels seem to be fine.

I don't have the same issue streaming channel 4 directly via the channel 4 app instead of the EE one.

Update: as of 18:35 it seems to be back to normal now

Re: EE TV Channel 4 on Apple TV going blurry

DarrenDev — Wed, 04 Sep 2024 17:45:30 GMT

Our stats agree with you @norwoody - they show that average quality has dropped for most people over the last 90 minutes. We're investigating.

Re: EE TV Channel 4 on Apple TV going blurry

baabaa90 — Wed, 04 Sep 2024 18:19:19 GMT

Same experience here - Quality of all the Channel 4 channels is degraded (Tested 7pm to 7.15pm). Also takes a couple more seconds to start the stream from the EPG.

Setup: Ethernet Connected into Smart Hub 2 (Fibre 500 Down).

Re: EE TV Channel 4 on Apple TV going blurry

baabaa90 — Thu, 05 Sep 2024 15:56:08 GMT

Picture quality on Channel 4 is good today and stable. 😁

Re: EE TV Channel 4 on Apple TV going blurry

Matadaw651 — Mon, 09 Sep 2024 18:55:35 GMT

This occurred tonight. I reminded a few minutes and it was better

Re: EE TV Channel 4 on Apple TV going blurry

DarrenDev — Mon, 09 Sep 2024 19:03:52 GMT

The picture quality can drop for individual devices at any time, depending on network conditions.

The issue last week was that it was dropping for everyone - the feature causing that is still turned off, pending further investigation.

Re: EE TV Channel 4 on Apple TV going blurry

BeckieBDE — Mon, 28 Oct 2024 10:09:59 GMT

Hi. I’ve just got my box up and running. First thing I tried to watch was Ch4 and the picture is the same as others have said (completely ok when access other ways). Is there any update on this issue? Thanks.

Re: EE TV Channel 4 on Apple TV going blurry

DarrenDev — Mon, 28 Oct 2024 10:40:35 GMT

@BeckieBDE this discussion is specifically about Channel 4 when watched from Apple TV. You have a TV Box Pro, which is unrelated.

Re: EE TV Channel 4 on Apple TV going blurry

BeckieBDE — Mon, 28 Oct 2024 10:42:26 GMT

My apologises. I will repost it under a new thread.