topic Re: Order Status in TV

Order Status

wgwright — Sun, 16 Jun 2024 13:51:51 GMT

Is anyone able to help with the status of an order I placed for a TV from the EE shop a couple of days ago. When I place the order it said delivery would be 1-3 days. I can see the order as having been confirmed on the EE app but can find no way of checking when it will be delivered

Re: Order Status

Northerner — Sun, 16 Jun 2024 13:56:13 GMT

Hi @wgwright

You'll need to speak to EE CS on 150 about delivery.

Thanks

Re: Order Status

wgwright — Sun, 16 Jun 2024 14:27:05 GMT

@Northerner Thanks for your reply. Have tried calling using the numbers you suggested and unfortunately they weren’t able to help. Got passed between various departments with no joy.

Re: Order Status

Leanne_T — Mon, 17 Jun 2024 06:52:08 GMT

Hi @wgwright

Thanks for coming here 🙂

Did you purchase the TV and added this to your existing account to pay monthly? Or, did you purchase the TV on the EE Store and make the full payment?

Leanne.

Re: Order Status

wgwright — Mon, 17 Jun 2024 09:39:27 GMT

Hi @Leanne_T I purchased the TV from the EE store and paid in full

Glyn

Re: Order Status

Leanne_T — Mon, 17 Jun 2024 10:00:43 GMT

Thanks @wgwright

You can find ways to get in touch with the Store guides on the Contact us | EE Store page.

Leanne 🙂

Re: Order Status

wgwright — Mon, 17 Jun 2024 12:58:17 GMT

@Leanne_T Thanks for your reply. I’ve since been told that the only way to contact the EE Store is by email and that they don’t have a contact number that I can use. Have sent an email off to them and am currently waiting for a reply.

Re: Order Status

Leanne_T — Mon, 17 Jun 2024 13:10:45 GMT

Let me know how you get on @wgwright

Leanne 🙂