topic Re: Add EETV to broadband in TV

Add EETV to broadband

Bravius — Sun, 14 Jan 2024 20:24:59 GMT

Hey i placed a order for EE home-broadband and wasn't given a option to add EETV with the 1.6gbps bundle and want a direction on about adding it to my package

Re: Add EETV to broadband

XRaySpeX — Sun, 14 Jan 2024 21:50:47 GMT

At present EE TV is not being offered to existing custs. It's currently only available when ordered at the same time as a new EE broadband line.

Re: Add EETV to broadband

Bravius — Mon, 15 Jan 2024 20:55:33 GMT

That absolutely sucks and hope it changes in the future

Re: Add EETV to broadband

Leya — Thu, 05 Jun 2025 11:22:31 GMT

Same thing has happened to me this week. Even though I was told I could add it, I can't 😡

Re: Add EETV to broadband

Peter_W — Thu, 05 Jun 2025 14:37:18 GMT

Good afternoon @Leya.

I'm afraid this option isn't available at the moment, and this is the reason it's not presented when ordering from our site.

If someone specifically sold you this package on the basis of this being an option, I'd recommend reaching out to our customer care team so we can investigate further and look over your options.

Peter

Re: Add EETV to broadband

XRaySpeX — Thu, 05 Jun 2025 15:04:25 GMT

@Leya Are you trying to order an EE Full Fibre 1.6 Gig plan? If so, EE TV is not currently available with that plan.