topic Re: Waiting to order ee tv in TV

Waiting to order ee tv

Popsyluna — Thu, 13 Jun 2024 11:49:14 GMT

Tried to order ee tv was told I needed to upgrade my broadband all done and in working fine Tried to order ee tv as am now up and running to be told I have to give it 24 hours after its gone live

Why does my broadband affect me placing a order for the tv packages ? What difference does it make if the broadband is settling in ?

Re: Waiting to order ee tv

DarrenDev — Thu, 13 Jun 2024 11:46:36 GMT

Hi @Popsyluna - did you mean to ask a question? Your post is empty

Re: Waiting to order ee tv

Popsyluna — Thu, 13 Jun 2024 11:50:39 GMT

Hi Darren yes I was but screen went blank can you see my post now ?

Re: Waiting to order ee tv

DarrenDev — Thu, 13 Jun 2024 11:54:46 GMT

Yes, I can see your question now.

Our systems can only handle one open order at a time - your broadband order should complete by midnight on the agreed activation date.

Re: Waiting to order ee tv

Popsyluna — Thu, 13 Jun 2024 11:57:50 GMT

Why does my broadband affect me placing a order for the tv packages ? What difference does it make if the broadband is settling in

Re: Waiting to order ee tv

DarrenDev — Thu, 13 Jun 2024 12:02:14 GMT

Did you see my response above? It's not about your broadband settling in - the system just needs to wait for your broadband order to complete before it'll accept a new order.