topic Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+ in TV

Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

JPound10 — Mon, 15 Jan 2024 16:42:50 GMT

Hi,

I recently added a TV to my monthly plan that also comes with TNT Sports on Discovery+.

The TV is set up in my home but when I head to Discovery+ it says I need to add TNT Sports at £20 p/month.

I’ve read that I should receive a text to activate my TNT Sports account but I’ve not received one yet, and don’t know how to request one.

is there a step I’m missing somewhere?

Thank you!

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

DarrenDev — Mon, 15 Jan 2024 16:46:59 GMT

Did you add this to your EE mobile subscription? If so, head to https://ee.co.uk/TNTSports to activate it.

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

JPound10 — Mon, 15 Jan 2024 17:04:22 GMT

I’ve just followed the link and activated, but it looks like it’s activated at £20 p/month.
This needs reversing and my free subscription to be activated.

Thank you.

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

DarrenDev — Mon, 15 Jan 2024 17:09:45 GMT

Is this from an EE mobile subscription? i.e. one of your Smart Benefits?

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

JPound10 — Mon, 15 Jan 2024 19:25:52 GMT

I added what’s in the image to my monthly bill. It includes a TNT Sports package on Discovery+.

What I didn’t know is how to activate it, I haven’t received a text and when I went into Discovery+ I only had the option to add TNT for £20 p/month.

I’ve then followed the link you provided and it looks like it’s signed me up to the £20 p/month anyway.

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

DarrenDev — Mon, 15 Jan 2024 19:46:42 GMT

The image has failed to load.

If this is for an EE mobile account then your best option should be to call the EE help desk.

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

crossy33 — Fri, 12 Apr 2024 13:13:33 GMT

Ive just done the same thing, did you manage to resolve this as I dont know what to do.

Thanks

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

Leanne_T — Fri, 12 Apr 2024 13:42:27 GMT

Hi @crossy33

Did you add a TV to your mobile account?

If so, how long ago did you order the TV?

Leanne 🙂

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

crossy33 — Fri, 12 Apr 2024 13:46:21 GMT

yes i did, i ordered over the phone calling 150, i ordered it on Tuesday and it arrived yesterday

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

Leanne_T — Fri, 12 Apr 2024 14:55:10 GMT

Thanks @crossy33

Does the TNT Sports add-on show in your EE app add-ons?

Leanne.

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

dobzgp89 — Tue, 21 May 2024 22:38:19 GMT

I've just had the same issue, TNT not showing on my order, called 150 they went through everything and said no problem i shouldn't get charged for TNT... Well I did get charged and chatted with online agent stating they cannot see it on my TV order??? I have the order sheet as a TV bundle? What exactly is it bundled with if there was noting else with the TV. Seeing as there are multiple people reporting the same issue it seems common to say the least. I'm currently being charged £40 for the tv bundle and an additional £20 for TNT. Unacceptable if the option selected was to include TNT.. I placed my order on the 20th of April 2024.

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

Katie_B — Wed, 22 May 2024 06:17:10 GMT

Good morning @dobzgp89.

Thanks for coming here.

I am sorry to hear you have been charged.

Did you add a TV to your pay monthly account? if yes, what TV was this?

Katie

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

dobzgp89 — Wed, 22 May 2024 15:17:38 GMT

Hi Katie the TV I got was the Samsung Q80C bundle. The last person I spoke with said I should redo the order but not finalize and see what it says.. the TV is now showing at 5 pound cheaper but says the same thing on the checkout receipt.. no evidence of free TNT but the bundle states TNT included... I'm dobzgp89 just FYI..

Re: Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

DannyD510 — Thu, 30 May 2024 16:03:02 GMT

I'm having the exact same problem, I added it to my mobile account and I get one free extra with my mobile account the new one isn't showing