topic Netflix activation in TV

Netflix activation

Kb011 — Fri, 30 Oct 2026 22:42:15 GMT

Hi,

I’ve signed up to the EE TV box which includes Netflix but the activation link I’ve been sent doesn’t work. I don’t have a Netflix account so have tried via the app on my tv and ‘join now’ button, but keep getting asked for a payment method. Can anyone advise what I need to do please.

Re: Netflix activation

DarrenDev — Sat, 31 Oct 2026 08:43:53 GMT

It looks like there's something wrong with your order I'm afraid - part of it is stuck, and Netflix is missing from it completely. I would recommend you call the helpdesk so that they can raise it again.

There's a chance that our offline team will pick up on the error and fix it automatically, but I cannot guarantee if/when that will happen.

Your other option is to use the Join option in the Netflix app specifically on the TV Box you should have received. Doing it there will specifically add it to your EE bill, which should then automatically not be charged due to it being included in your subscription. Make sure you select the Standard with Ads option to avoid being charged extra.

Re: Netflix activation

Kb011 — Sun, 01 Nov 2026 08:04:04 GMT

Thank you, that’s helped and I think I’m all sorted ☺️