EE box keeping losing WiFi connection

Shellie612 — Fri, 30 Oct 2026 19:28:52 GMT

Since moving my TV the EE box keeps losing WiFi connection. All other devices are connected and working fine in the house. Wee keep having to restart the box and WiFi to get it working

Re: EE box keeping losing WiFi connection

Leanne_T — Sat, 31 Oct 2026 10:13:51 GMT

Morning @Shellie612

Thanks for coming to the community.

If this has only started since moving the TV, how far away from the Hub is your EE TV box? Are there any devices that could be causing an interference with the connection?

Could you also check to see if your box is connecting to 2.4 or 5 GHz, as the former will be better if there's a fair bit of distance between the two devices.

You can find more information, in our How to set a fixed 2.4GHz WiFi channel on your Smart Hub | Broadband Help page.

Speak to you soon.

Leanne.

topic EE box keeping losing WiFi connection in TV

EE box keeping losing WiFi connection

Re: EE box keeping losing WiFi connection