topic Re: TV box doesn’t work in TV

TV box doesn’t work

Hasanbabelli — Thu, 15 Oct 2026 20:46:56 GMT

My TV box doesn’t work. I don’t know why it’s wrong with it.

Re: TV box doesn’t work

Chris_B — Fri, 16 Oct 2026 06:28:18 GMT

@Hasanbabelli Have you plugged it in ? How long have you had it for ? Has it worked previously with no issues? Are you a EE broadband and EETV subscriber?

Re: TV box doesn’t work

DarrenDev — Fri, 16 Oct 2026 11:45:42 GMT

I can see you're experiencing IPC6023 when trying to watch channels.

This can have many different causes, and the best way to identify your specific issue is to call the helpdesk - they can take you through a number of diagnostics steps to eliminate all possible causes within the home, before then referring it to a specialist team who can diagnose issues on the network. None of this is possible via the forums.