topic Re: NEW EE TV in TV

NEW EE TV

Eks71 — Sun, 14 Jan 2024 13:12:07 GMT

Having recently changed to NEW EE broadband and i was wandering when we can get prices and be able to get the new TV service...Trying to speak to anyone is a joke.

Re: NEW EE TV

DarrenDev — Sun, 14 Jan 2024 13:17:31 GMT

Pretty much every other thread on here is the same @Eks71 - it's currently only available when ordered at the same time as a new EE broadband line. It can't currently be added to existing EE or BT accounts - even if they've only just been installed.

We're working as fast as possible to fix the issues with the order process.

Re: NEW EE TV

Eks71 — Mon, 15 Jan 2024 00:33:20 GMT

How crazy...

Re: NEW EE TV

Eastie19 — Mon, 15 Jan 2024 08:28:43 GMT

Mine is being activated and delivered next week although I’ve taken a new broadband deal with EE having been with bt

Re: NEW EE TV

Eks71 — Tue, 16 Jan 2024 03:00:35 GMT

No solution rang EE or BT and seemingly existing customers can't get it yet...which seems mighty odd...makes me wonder if loyalty comes to mind.

Re: NEW EE TV

DarrenDev — Tue, 16 Jan 2024 09:48:09 GMT

It's not a loyalty thing @Eks71 - new customers means a new account in the new system, which works fine. Existing customers means migrating existing accounts (with any combination of services from the last 20 years) to the new system.

They're working as fast as they can to fix all the issues with migrating accounts.