topic Re: Improvements to your EE TV experience in TV

Improvements to your EE TV experience

James_B — Mon, 21 Sep 2026 11:40:07 GMT

We've recently made a few improvements to your TV experience to help you discover great content more easily and get quicker access to the things you love watching. Here's what you might notice...

Disney+ now available in Search on EE TV

Finding something to watch just got even easier. You can now use Search on your EE TV box to find films and TV shows available on Disney+.
From blockbuster movies and brand new originals to exclusive hit shows from Disney, Pixar, Star Wars, Marvel, Hulu, National Geographic and FX, a lifetime of great stories awaits. Simply search for a title, actor or genre and we'll show you where it's available to watch, helping you spend less time browsing and more time enjoying your favourite entertainment. *

Live sport, made easier

You'll now see selected live events from Prime Video promoted directly on your EE TV Home screen. Set a reminder before the event starts, then launch straight into the action when it's live.
Just in time for the UEFA Champions League season.**

Netflix picks, personalised for you

Netflix recommendations on your EE TV homepage are now tailored to your viewing habits, helping you discover programmes and films you’re more likely to love and find something great to watch, faster.***

We'll continue making improvements like these to help create an even better TV experience, and we'll keep you updated on any future changes.

**Prime Video subscription and sign-in required.

***Netflix subscription and sign-in required. Applies to top row only.

Re: Improvements to your EE TV experience

zulu17 — Tue, 22 Sep 2026 20:35:51 GMT

Thank you - when it says

Simply search for a title, actor or genre and we'll show you where it's available to watch, helping you spend less time browsing and more time enjoying your favourite entertainment.

I'm unclear how genre search can be made on EETV Youview boxes ?

Re: Improvements to your EE TV experience

James_B — Tue, 29 Sep 2026 12:53:07 GMT

Hi @zulu17,

Thanks for your question.

This feature is currently only available via the EE TV app on the Apple TV 4K box.

James

Re: Improvements to your EE TV experience

Tomjeffrey20 — Thu, 08 Oct 2026 14:07:41 GMT

James will youview be getting voice search ..and when will we be able to search and add netflix shows to my tv

Re: Improvements to your EE TV experience

DarrenDev — Fri, 09 Oct 2026 07:07:21 GMT

@Tomjeffrey20 we cannot discuss timelines for future features - they'll be announced if/when they happen.

Re: Improvements to your EE TV experience

zulu17 — Sat, 10 Oct 2026 08:07:10 GMT

Given that EE TV base subscription plans include one or more of NOW ,TNT sports via HBO MAX , Netflix would it not be sensible to have each of those three apps prominently featured on the top rail allongside the PSB apps and one other rotating app.

If i understand correctly the welcome Netflix recommendations only apply to the top row only and NETFLIX does not have a permanent only an occasional presence on the top rail.

Re: Improvements to your EE TV experience

DarrenDev — Sat, 10 Oct 2026 13:57:09 GMT

@zulu17 I thought you were normally the person explaining prominence rules to others? We don't get to dictate apps in the top rail like that.

The full app list is just below though anyway. They're always visible on the front screen.

Re: Improvements to your EE TV experience

zulu17 — Sat, 10 Oct 2026 16:03:01 GMT

Only the top rail apps get their suggested/promoted content shown on the top of the home page. So if Netflix is on top rail you get your recommended programme as the home page rotates through the top rail.. if it is not in there but in the lower general order you don't you jusrt have the opruon to ipen the aop itself. Retaining the PSB apps on the top rail in their proscribed order preserves their prominence you juat have a few apps more that follow.

As it stands the improvement added to provide Netflix recommendations seems to going to be little used which is a shame

Maybe BTTV could have a seperate distinctive home page when it launches.

Just ideas.

Re: Improvements to your EE TV experience

DarrenDev — Sun, 11 Oct 2026 09:09:01 GMT

When you say that the Netflix suggests are little used, I can only assume this is based on your personal experience? 50% of boxes were enabled for this feature weeks ahead of launch to test it, and the difference in user behaviour was significant. Whether other apps now choose to also implement this feature is down to them.

Re: Improvements to your EE TV experience

zulu17 — Sun, 11 Oct 2026 09:32:07 GMT

perhaps i have not explained it very well .... a useful feature is available but *** Applies to top row only. -- So only if Netfliz is featured on the top rail is it available. Most of the time Netflix is not in the top rail so the feature is not used most of the time.

My idea is that the apps that EETV feature as core apps in their base packages should appear in the top rail after the PSB apps so the feature is available more often.

Re: Improvements to your EE TV experience

DarrenDev — Sun, 11 Oct 2026 09:43:40 GMT

OK, understood.

The capacity of the top row was increased from the original 5 to 6, and I believe recently increased again to 7. I don't know the reasoning behind the limit, but trust that there is a reason.

Re: Improvements to your EE TV experience

Darby1610 — Tue, 20 Oct 2026 05:57:05 GMT

Hi, we are new to EE tv but every time we turn the tv on it says error YVM102 and we have to restart all the WiFi hubs which is very annoying as it’s just taken me 20 minutes and it’s still not back on. Any advice please

Re: Improvements to your EE TV experience

Weerab2024 — Tue, 20 Oct 2026 10:42:09 GMT

@Darby1610 best practice is to start a new post or conversation in the TV forum about this.

That way it will be picked up better and you will get quicker assistance.

That error message does indicate the loss an internet connection though so one of the first questions would be is it connected via WiFI or by network (ethernet) cable and how far is the router from the TV box.

@DarrenDev not sure if you can look into this.

Re: Improvements to your EE TV experience

DarrenDev — Tue, 20 Oct 2026 11:40:31 GMT

Unfortunately, my attempts to assist with YVM102 on TV Boxes have never been successful, so I don't offer to look anymore. There are so many possible causes, and I don't have the technical skills to identify the actual cause.

Re: Improvements to your EE TV experience

DarrenDev — Wed, 21 Oct 2026 10:30:26 GMT

@Darby1610 coincidentally I've just this morning been notified of an update to the Smart Hub 7 Pro to fix this issue in some known scenarios. Your hub should update within the next 10 days.