topic Re: Problems viewing rugby on tnt sport via discovery + in TV

Problems viewing rugby on tnt sport via discovery +

AndrewMary — Mon, 10 Jun 2024 12:27:03 GMT

I would be interesting to know if any other TNT sport subscribers have been having problems watching rugby. Our connection was fine for approx. 3 months and then started to stop and start from about 30 mins into a game. We have raised it with EE

Re: Problems viewing rugby on tnt sport via discovery +

Leanne_T — Mon, 10 Jun 2024 14:26:38 GMT

Hi there @AndrewMary

Thanks for coming to the community.

Are you watching TNT Sport on a mobile or TV?

Do you have EE Broadband or an EE Mobile account?

Thanks 🙂

Leanne.

Re: Problems viewing rugby on tnt sport via discovery +

AndrewMary — Mon, 10 Jun 2024 14:37:22 GMT

watching on new smart tv via EE broadband with EE hub sitting next to tv.

Re: Problems viewing rugby on tnt sport via discovery +

Leanne_T — Mon, 10 Jun 2024 15:00:26 GMT

Thanks @AndrewMary

What was advised when you reported this to our broadband guides?

Thanks 🙂

Leanne.

Re: Problems viewing rugby on tnt sport via discovery +

AndrewMary — Mon, 10 Jun 2024 15:29:48 GMT

My husband has sent 2 messages to EE and still awaiting a reply.

I installed the EE app in order to request a speed check. EE carried this out and then disconnected the hub and reconnected it remotely. I then received a text to say if this has not resolved the problem I could request a call from EE. I requested a call in order to explain to EE that this was only an issue when watching rugby. Rather strangely I received a voicemail message as EE said I missed the call. As I had my phone in my pocket I certainly did not receive a phone call from EE as my iPhone did not ring. Anyhow I listened to the voicemail from EE which said if we have the problem again to let them know - as the rugby season has now ended (premiership final was last Saturday) we will not be able to check this out until the new season. I’m afraid by then we will probably have ended our subscription as we are not prepared to pay for a service which does not work!

Re: Problems viewing rugby on tnt sport via discovery +

James_B — Mon, 10 Jun 2024 16:36:03 GMT

Hi @AndrewMary,

Would you be able to test the same channel the rugby was broadcasted on to see if the issue persists?

James

Re: Problems viewing rugby on tnt sport via discovery +

DarrenDev — Mon, 10 Jun 2024 16:38:40 GMT

Can you please also confirm what you mean when you say "Watching on Smart TV"? Is this app installed directly onto your smart TV? Or is it installed on an EE TV Box, connected to your smart TV?

Re: Problems viewing rugby on tnt sport via discovery +

AndrewMary — Mon, 10 Jun 2024 17:03:01 GMT

Directly from discovery + app on smart tv via the hub not via a box

Re: Problems viewing rugby on tnt sport via discovery +

DarrenDev — Tue, 11 Jun 2024 17:59:06 GMT

Unfortunately we cannot support the discovery+ app on other devices - it is owned entirely by discovery+ and we don't have any ability to diagnose issues with it.

discovery+ provide the following article, advising how you can get help from them with the app on your TV: https://support.discoveryplus.com/gb/Answer/Detail/000004072