topic Re: Unavailable apps in TV

Unavailable apps

Gillai — Sat, 12 Sep 2026 19:35:50 GMT

Our Home Screen is not displaying apps & is saying they’re unavailable.

Tried rebooting the box & the hub but nothing has helped.

any suggestions please .?

Re: Unavailable apps

-Luke- — Sat, 12 Sep 2026 23:28:03 GMT

Which EE tV box do you have?

Which display of apps are you referring to? Those that can appear near the top under the synopsis? Or those further down on the Apps row?

If you go into the Apps screen are they also missing from there?

On the home screen is anything else missing?

Re: Unavailable apps

Jota88 — Wed, 30 Sep 2026 03:02:34 GMT

Mines is the same Fi I renewed my contract I do it with the box But I also need to turn TV off at wall for 2 Seconds

Re: Unavailable apps

Peter_W — Wed, 30 Sep 2026 08:45:30 GMT

Welcome to the Community, @Jota88

Could you please describe exactly what's been happening here?

Has this only been an issue since an upgrade, or has it been going on for a while?

Does it rectify itself after a reboot too?

Peter

Re: Unavailable apps

Hocall1975 — Wed, 30 Sep 2026 16:28:41 GMT

Getting no app coming up, rebooted box and modem. Tried another HDMI cable as well. Only get live tv.

Re: Unavailable apps

Michael_D — Thu, 01 Oct 2026 07:21:21 GMT

Hi @Hocall1975

Thanks for coming to the community.

Please try to do a factory reset of the box to see if that helps. If it doesn't, I'd recommend giving our tech guides a call so they can look into this further for you.

Michael