topic Re: Channels in the 3xx number showing "No Information Available" in TV

Channels in the 3xx number showing "No Information Available"

PaulB2005 — Sun, 27 Sep 2026 08:05:31 GMT

This problem started a couple of months or so ago.

Have tried rebooting the box but nothing seems to fix it.

If i am watching a channel in the 3xx numbers (Sky, Discovery etc) and i bring up the guide, it shows No Information Available.

The only "fix" i have is to move up and down the list to get the info to appear but the next time i go into the guide, there's "No Information Available" again.

Re: Channels in the 3xx number showing "No Information Available"

Profile closed — Sun, 27 Sep 2026 09:28:08 GMT

What Hub\Router are you using ? , Also are you using Antenna Mode Or Streaming mode ?

Might be well worth checking out this thread

https://community.ee.co.uk/t5/TV/Tv-guide-not-working/td-p/1452198

Re: Channels in the 3xx number showing "No Information Available"

PaulB2005 — Tue, 29 Sep 2026 19:56:27 GMT

Its a EE smart hub 6.

The channels in the 3xx range are all streaming channels and it's only those channels.

Other channels like the terrestrial SD and HD channels are not affected.

Its not that the guide isn't working - just when you switch to the guide whilst watching the channels shown in the photo, the guide shows no information available until you press Page Up and then down again. Come out of the guide and go back in and No Information Available again....

Otherwise the guide works fine....

Re: Channels in the 3xx number showing "No Information Available"

DarrenDev — Wed, 30 Sep 2026 08:32:47 GMT

2 things I'd suggest:

1. Scan for channels from the Settings/TV Channels screen. This should rebuild the channel index, in case it has become corrupt.

2. If that doesn't work, try a factory reset (keep recordings).

The power setting shouldn't have any bearing on this at all.

Re: Channels in the 3xx number showing "No Information Available"

PaulB2005 — Wed, 30 Sep 2026 12:23:08 GMT

Thanks @DarrenDev @I’ll give that a go and post back later.

Thanks @Profile closed but it really isn’t what is described in that thread at all. It’s not the whole guide and the behaviour is exactly as I described.

Re: Channels in the 3xx number showing "No Information Available"

PaulB2005 — Wed, 30 Sep 2026 12:38:05 GMT

Channel rescan hasn’t made any difference.
Will a reset (save recordings) wipe out scheduled recordings or does just keep the actual recorded programs?

Re: Channels in the 3xx number showing "No Information Available"

Profile closed — Wed, 30 Sep 2026 15:23:54 GMT

Kid of a similar problem only difference is in that thread its all channels & in your case its some channels but anyways good luck with the factory reset, hopefully it will solve the issue.

Re: Channels in the 3xx number showing "No Information Available"

PaulB2005 — Wed, 30 Sep 2026 16:55:12 GMT

I checked this again. The issue in the thread above was to do with the box starting up and not displaying the channel info quickly. In my case the tv could have been on for hours and it still does it.

Re: Channels in the 3xx number showing "No Information Available"

Profile closed — Wed, 30 Sep 2026 17:56:19 GMT

Did you try the factory reset as @DarrenDev suggested ?

Re: Channels in the 3xx number showing "No Information Available"

PaulB2005 — Wed, 30 Sep 2026 18:24:36 GMT

Not yet. Might do it at the weekend.

Re: Channels in the 3xx number showing "No Information Available"

DarrenDev — Thu, 01 Oct 2026 07:26:08 GMT

@PaulB2005 wrote:
Channel rescan hasn’t made any difference.
Will a reset (save recordings) wipe out scheduled recordings or does just keep the actual recorded programs?

It will keep all the schedules too.

Re: Channels in the 3xx number showing "No Information Available"

PaulB2005 — Fri, 02 Oct 2026 17:19:13 GMT

Hmmm Not sure who @Michael_D is or why they accepted a suggestion as the solution when the issue is not fixed...

Anyway i have the EE Box as shown below

Can i do the reset from the menu or is it a hold this button and that button whilst powering on etc process?

Re: Channels in the 3xx number showing "No Information Available"

PaulB2005 — Fri, 02 Oct 2026 17:21:15 GMT

Ignore that - found it

https://ee.co.uk/help/tv-sport/fix-problem/how-to-reset-your-ee-tv-box