https://community.ee.co.uk/t5/TV/Tv-box-disconnects/m-p/1639532#M18822 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5050436">@Mark564</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P>How far from your Hub is your EE TV box, and could there be any devices that are causing interference with the connection?</P> <P>It's also worth checking to see if your box is connecting to 2.4 or 5 GHz, as the former will be better if there's a fair bit of distance between the two devices.</P> <P>If you're using the Smart Hub 2, you can check this by heading to <A href="http://192.168.1.254/" target="_blank">http://192.168.1.254/</A> in your browser, then select My Devices.&nbsp;</P> <P>Finally if you haven't already, I'd recommend trying a full reset on your TV box. If you <A href="https://ee.co.uk/help/tv-sport/fix-problem/how-to-reset-your-ee-tv-box" target="_blank">check out our help page here</A>, it lists an option where you can do this without losing any of your recordings.</P> <P>Peter</P> Sat, 12 Sep 2026 09:06:22 GMT Peter_W 2026-09-12T09:06:22Z https://community.ee.co.uk/t5/TV/Tv-box-disconnects/m-p/1639451#M18821 <P>My ee tv box keeps disconnecting from my bt broadband i have to turn my broadband off at the wall and the ee box aswell&nbsp; turn them both back on and both work properly&nbsp;</P><P>Anyone know what the issue would be&nbsp;</P> Fri, 11 Sep 2026 17:36:26 GMT https://community.ee.co.uk/t5/TV/Tv-box-disconnects/m-p/1639451#M18821 Mark564 2026-09-11T17:36:26Z https://community.ee.co.uk/t5/TV/Tv-box-disconnects/m-p/1639532#M18822 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5050436">@Mark564</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P>How far from your Hub is your EE TV box, and could there be any devices that are causing interference with the connection?</P> <P>It's also worth checking to see if your box is connecting to 2.4 or 5 GHz, as the former will be better if there's a fair bit of distance between the two devices.</P> <P>If you're using the Smart Hub 2, you can check this by heading to <A href="http://192.168.1.254/" target="_blank">http://192.168.1.254/</A> in your browser, then select My Devices.&nbsp;</P> <P>Finally if you haven't already, I'd recommend trying a full reset on your TV box. If you <A href="https://ee.co.uk/help/tv-sport/fix-problem/how-to-reset-your-ee-tv-box" target="_blank">check out our help page here</A>, it lists an option where you can do this without losing any of your recordings.</P> <P>Peter</P> Sat, 12 Sep 2026 09:06:22 GMT https://community.ee.co.uk/t5/TV/Tv-box-disconnects/m-p/1639532#M18822 Peter_W 2026-09-12T09:06:22Z