https://community.ee.co.uk/t5/TV/EE-BOX-will-not-let-me-record-from-EE-app/m-p/1637792#M18660 <P>Unfortunately YouView doesn't provide us with any way to diagnose issues like this.&nbsp; I've looked at your recording requests, and they've all been rejected by the YouView cloud as "Rejected for other reasons" - we have no way of knowing what those other reasons are.</P><P>The only thing I can recommend is that you try a factory reset of the TV Box - you can select the option to "Keep recordings".&nbsp; Once this is complete, you then need to unpair the TV Box in the app and then pair it again.</P><P>Let me know how you get on.</P> Wed, 02 Sep 2026 08:45:57 GMT DarrenDev 2026-09-02T08:45:57Z https://community.ee.co.uk/t5/TV/EE-BOX-will-not-let-me-record-from-EE-app/m-p/1637748#M18656 <P>My EE app as suddenly stopped allowing me to record remotely, it shows error message saying UNKNOWN FAILURE, I’ve uninstalled it now 5 times , done reboot , done hard reset , it’s showing as paired correctly ,but still won’t let me remotely set to record&nbsp;</P><P>can anyone help&nbsp;</P> Tue, 01 Sep 2026 18:52:58 GMT https://community.ee.co.uk/t5/TV/EE-BOX-will-not-let-me-record-from-EE-app/m-p/1637748#M18656 Stevedu 2026-09-01T18:52:58Z https://community.ee.co.uk/t5/TV/EE-BOX-will-not-let-me-record-from-EE-app/m-p/1637792#M18660 <P>Unfortunately YouView doesn't provide us with any way to diagnose issues like this.&nbsp; I've looked at your recording requests, and they've all been rejected by the YouView cloud as "Rejected for other reasons" - we have no way of knowing what those other reasons are.</P><P>The only thing I can recommend is that you try a factory reset of the TV Box - you can select the option to "Keep recordings".&nbsp; Once this is complete, you then need to unpair the TV Box in the app and then pair it again.</P><P>Let me know how you get on.</P> Wed, 02 Sep 2026 08:45:57 GMT https://community.ee.co.uk/t5/TV/EE-BOX-will-not-let-me-record-from-EE-app/m-p/1637792#M18660 DarrenDev 2026-09-02T08:45:57Z