https://community.ee.co.uk/t5/TV/TV-guide-not-loading-unresponsive/m-p/1637251#M18627 <P>That's not the TV Guide - that's the home screen.&nbsp; Your box is failing to fully start.&nbsp; YouView updates are released every few months - there's nothing coming in a "few days".</P><P>I can however see there's a major broadband fault in your area, with an expected fix date of Monday.</P><P>Try disconnecting the wifi from the settings screen to see if it can boot up successfully offline.&nbsp; You should at least be able to get to a loaded menu, with it telling you the box is offline.&nbsp; From there, you can try connecting the wifi to see what it does.</P><P>&nbsp;</P> Sat, 29 Aug 2026 12:41:05 GMT DarrenDev 2026-08-29T12:41:05Z https://community.ee.co.uk/t5/TV/TV-guide-not-loading-unresponsive/m-p/1637249#M18626 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/43680i87EEB3BC6E5C33E2/image-size/medium?v=v2&amp;px=400" alt="image.jpg" title="image.jpg" /></span></P><P> EE have sent out a new box, still not working even though we did all the resets. After 30 minutes on the phone to EE they said there is a software bug and will take a few days to be fixed. Anyone else got this issue?</P> Sat, 29 Aug 2026 12:26:29 GMT https://community.ee.co.uk/t5/TV/TV-guide-not-loading-unresponsive/m-p/1637249#M18626 BHUB 2026-08-29T12:26:29Z https://community.ee.co.uk/t5/TV/TV-guide-not-loading-unresponsive/m-p/1637251#M18627 <P>That's not the TV Guide - that's the home screen.&nbsp; Your box is failing to fully start.&nbsp; YouView updates are released every few months - there's nothing coming in a "few days".</P><P>I can however see there's a major broadband fault in your area, with an expected fix date of Monday.</P><P>Try disconnecting the wifi from the settings screen to see if it can boot up successfully offline.&nbsp; You should at least be able to get to a loaded menu, with it telling you the box is offline.&nbsp; From there, you can try connecting the wifi to see what it does.</P><P>&nbsp;</P> Sat, 29 Aug 2026 12:41:05 GMT https://community.ee.co.uk/t5/TV/TV-guide-not-loading-unresponsive/m-p/1637251#M18627 DarrenDev 2026-08-29T12:41:05Z