topic Re: I cant access TNT Sports on HBO Max app despite having it in my subscription in TV

I cant access TNT Sports on HBO Max app despite having it in my subscription

Taggarto — Sun, 23 Aug 2026 16:43:46 GMT

Just moved to EE from BT. Have bought TNT sports on a standalone basis. When logging into HBO Max app to watch it, it is not showing up and telling me / offering me the option to add a subscription for a TVV package

Help!

Re: I cant access TNT Sports on HBO Max app despite having it in my subscription

DarrenDev — Sun, 23 Aug 2026 17:04:49 GMT

You need to activate it @Taggarto - it doesn't automatically just appear on your HBO Max account, as we don't know what account you want to use.

You should have received an order confirmation email with instructions relevant to the type of subscription you signed up for.

Re: I cant access TNT Sports on HBO Max app despite having it in my subscription

Taggarto — Sun, 23 Aug 2026 17:05:35 GMT

yes - i got that but the activation link doesn't lead anywhere

Re: I cant access TNT Sports on HBO Max app despite having it in my subscription

DarrenDev — Sun, 23 Aug 2026 17:11:04 GMT

I've just looked at the email you were sent. It says to visit https://ee.co.uk/plans-subscriptions/tv which will have a button to "Start activation" on it for TNT Sports.

You need to log in with your EE ID - but I see that you have created 2 EE IDs pointing to the same email address - one for you@gmail.com and one for you@googlemail.com

You need to use the you@googlemail.com address, as this is the one with your account on.

Re: I cant access TNT Sports on HBO Max app despite having it in my subscription

Taggarto — Sun, 23 Aug 2026 17:26:10 GMT

thanks! That has done the trick. Appreciate your help.