https://community.ee.co.uk/t5/TV/Guide-missing-from-telly-only-outline/m-p/1635960#M18519 <P>My ee box in bedroom hasn't been working since Wednesday night. Blue light on box telly shows outline of where telly guide would normally be. Remote doesn't do nothing. Lights up when pressing buttons changed battery's. Turned everything off up plugged it. Internet and ee working no problem downstairs. Help please</P> Fri, 21 Aug 2026 22:52:20 GMT Clair170287 2026-08-21T22:52:20Z https://community.ee.co.uk/t5/TV/Guide-missing-from-telly-only-outline/m-p/1635960#M18519 <P>My ee box in bedroom hasn't been working since Wednesday night. Blue light on box telly shows outline of where telly guide would normally be. Remote doesn't do nothing. Lights up when pressing buttons changed battery's. Turned everything off up plugged it. Internet and ee working no problem downstairs. Help please</P> Fri, 21 Aug 2026 22:52:20 GMT https://community.ee.co.uk/t5/TV/Guide-missing-from-telly-only-outline/m-p/1635960#M18519 Clair170287 2026-08-21T22:52:20Z https://community.ee.co.uk/t5/TV/Guide-missing-from-telly-only-outline/m-p/1635988#M18524 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5041988">@Clair170287</a></SPAN></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />If you can try resetting the box using the instructions on our<A href="https://ee.co.uk/help/tv-sport/fix-problem/how-to-reset-your-ee-tv-box" target="_blank"> help page</A> to see if that fixes it. If not I would recommend <A href="https://ee.co.uk/help/contact-ee/technical-support/ee-tv" target="_blank">giving us a call</A> so our team can investigate the issue further and help get it resolved.</P> <P>&nbsp;</P> <P>Alex</P> Sat, 22 Aug 2026 08:17:09 GMT https://community.ee.co.uk/t5/TV/Guide-missing-from-telly-only-outline/m-p/1635988#M18524 Alex_H 2026-08-22T08:17:09Z