topic Re: Frustration in TV

Frustration

NigelWrightson — Sat, 08 Aug 2026 13:14:32 GMT

I’ve recently switched over all tv and broadband to EE.
pro box glitches on any HD Chanel.
I can’t get anyone to connect to that will help.
now want to get out of contract as goods are not fit for purpose.
can’t find how to do this or talk to anyone. Keep getting cut off!!

Re: Frustration

XRaySpeX — Sat, 08 Aug 2026 15:22:51 GMT

How recently?

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: Frustration

DarrenDev — Sun, 09 Aug 2026 15:29:39 GMT

If it's only glitching on HD channels then it most likely means the wifi signal to your TV Box isn't strong enough to get sufficient bandwidth for them. Your TV Box is currently offline, so I cannot test it to confirm.

Re: Frustration

NigelWrightson — Mon, 10 Aug 2026 14:57:15 GMT

We had an engineer booked to come today between 12 -2. He didn’t show up!!

Re: Frustration

Rach_H — Mon, 10 Aug 2026 16:30:46 GMT

I'm sorry to hear the engineer hasn't shown up as expected @NigelWrightson. I'd recommend giving our team a call, so they can take a look and help you get this sorted.

Rach