topic Re: Missing tv channels in TV

Missing tv channels

Laurence104 — Sun, 09 Aug 2026 10:52:33 GMT

Hi i have the full tv package and last night was watching SKY 1 . The tv picture started freezing like it normally does and then the channel went off now when I try to access any if the entertainment channels I get the code BTP-11195c any ideas how to solve this?

Re: Missing tv channels

Leanne_T — Sun, 09 Aug 2026 13:39:12 GMT

Hi there @Laurence104

Thanks for coming to the community.

If you're getting this error code, please give us a call and our TV guides can get the connection and account looked into and see what is needed to get this resolved.

Thanks 🙂

Leanne.

Re: Missing tv channels

DarrenDev — Sun, 09 Aug 2026 15:23:11 GMT

Sorry about that @Laurence104 - I can't tell why, but your account had a mistake on it. I've corrected it now.