topic Re: TV wifi connection drops out repeatedly in TV

TV wifi connection drops out repeatedly

Ally0801 — Sat, 01 Aug 2026 16:27:41 GMT

I've just transferred from Plusnet to EE. The Wifi connection from the new Smarthub SH31B keeps dropping off and most of the time can't connect using WPS. (the password method is ridiculous as it's 16 characters). The Plusnet Hub one had no problems connecting to the TV and never dropped off. Can anyone tell me the difference between these hubs and is their a solution?

Re: TV wifi connection drops out repeatedly

XRaySpeX — Sat, 01 Aug 2026 17:36:59 GMT

PN: WiFi5, WPA2 vs. EE SH6+: WiFi6, WPA3.

Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: TV wifi connection drops out repeatedly

Ally0801 — Tue, 04 Aug 2026 09:56:07 GMT

Thanks for the help. I't worked. Much appreciated.

Re: TV wifi connection drops out repeatedly

XRaySpeX — Tue, 04 Aug 2026 10:21:10 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.