topic Re: Ee tv remote problems? in TV

Ee tv remote problems?

Eastie19 — Wed, 24 Jan 2024 20:50:21 GMT

my Ee pro box and mini boxes were activated today along with the smart hub plus - seems ok apart from I can’t turn ant tv off or on with the Ee remotes of change source button which is strange , means I will need to use 2 remotes

Re: Ee tv remote problems?

Chris_B — Wed, 24 Jan 2024 20:57:54 GMT

@Eastie19 Providing the EE box has a ARC hdmi port and your TV also has this and it’s listed as being able to do this then it’s not possible.

I don’t have a box with me to actually look in to this. I can not find anything on the web about this.

Re: Ee tv remote problems?

Eastie19 — Wed, 24 Jan 2024 21:24:10 GMT

The remotes are linked to the tvs as it controls the volume fine , just won’t switch tv on or off and source button does nothing when pressed on all 3 boxes

Re: Ee tv remote problems?

HenryTudor8 — Thu, 25 Jan 2024 13:13:49 GMT

I can’t remember the key combination (I’m in bed with flu) but the short guides that come with the big and small tv boxes tell you how to pair your remote with the tv. It’s a different combination for the different boxes, but it is super easy. It’s worked for me.

Re: Ee tv remote problems?

Eastie19 — Thu, 25 Jan 2024 13:15:17 GMT

Home and 9 paired for sound but not for source or power on or off

Re: Ee tv remote problems?

HenryTudor8 — Thu, 25 Jan 2024 17:35:47 GMT

I’m just guessing, but is your EE box in the eARC port? Mine all work as they should and the tv box is in the ordinary hdmi port to the tv. My TV’s have Sonos soundbars and these have to go into the eARC port.

Re: Ee tv remote problems?

DarrenDev — Thu, 25 Jan 2024 17:41:29 GMT

The TV Box Pro and TV Box Mini both use the HDMI connection to identify your TV and automatically configured the remote accordingly. Unfortunately, not all TVs are supported, and some TVs incorrectly identify themselves as something other than what they are.

If you've used Home+9 to reset your remote, then this is all you can do - that's the best you're going to get.

You could choose to buy one of the older infra-red remote controls online, which allows you to try different codes to pair with your TV. They will work with the newer boxes, but only if directly pointed at the box (i.e. there's no Bluetooth).

Re: Ee tv remote problems?

Eastie19 — Thu, 25 Jan 2024 17:44:50 GMT

Please could you tell me which remote I’d need , not worried about Bluetooth , just remotes compatible with the new ee pro and mini boxes - do bt/Ee sell the infrared ones ?

Re: Ee tv remote problems?

DarrenDev — Thu, 25 Jan 2024 17:46:29 GMT

They're available in the EE store: https://store.ee.co.uk/products/bt-youview--remote-control-080440-9CYZ.html

Re: Ee tv remote problems?

Eastie19 — Thu, 25 Jan 2024 17:48:14 GMT

Looks good to me - are you sure they will work with the new ee pro and mini boxes - if so I will order now

Re: Ee tv remote problems?

HenryTudor8 — Thu, 25 Jan 2024 17:49:35 GMT

The One for All remotes may have one that will do the job.

Re: Ee tv remote problems?

DarrenDev — Thu, 25 Jan 2024 17:52:56 GMT

Yes, it'll definitely work with the EE TV Box Pro and EE TV Box Mini

Re: Ee tv remote problems?

Eastie19 — Thu, 25 Jan 2024 17:53:53 GMT

Brilliant - thank you so much

Re: Ee tv remote problems?

Eastie19 — Fri, 26 Jan 2024 17:48:13 GMT

Bought the remote but every 4 digit code I’ve found on the internet for both my Toshiba and bush tvs hasn’t worked - must have tried 25 codes on each - anyone can advise another remote solution ? A few codes turned the tv off but not back on or controlled anything else

Re: Ee tv remote problems?

Eastie19 — Fri, 26 Jan 2024 19:42:01 GMT

Bought the infra red remote to try as the Bluetooth wouldn’t switch tv on off or allow source access but every 4 digit code I’ve found on the internet for both my Toshiba and bush tvs hasn’t worked - must have tried 25 codes on each - anyone can advise another remote solution ? A few codes turned the tv off but not back on or controlled anything else - really would prefer to use tv remote too

Re: Ee tv remote problems?

Eastie19 — Fri, 26 Jan 2024 22:41:42 GMT

After lots of trying finally got a code to work on the bush tv which works volume , input button and turns tv off - it doesn’t turn it on but I’m happy with Whwt it will do - just need code to work for the Toshiba 50ul2063 which is only a couple of years old so should hopefully be a working code somewhere 🤞

Re: Ee tv remote problems?

Eastie19 — Sat, 27 Jan 2024 16:13:23 GMT

All sorted both tvs linked well with the older infra red BT remotes which I got new on Amazon for £5.50 each 👍

Re: Ee tv remote problems?

Eastie19 — Sat, 27 Jan 2024 17:35:34 GMT

Just to clarify for anyone else with the issue - if the tv switches off but not on keep hold of the tv button and it will cycle codes until your tv turns on , then if the volume and source buttons work as well as the on off tv button you can press ok and it will lock your code in👍

Re: Ee tv remote problems?

AB-D — Fri, 29 Mar 2024 09:19:55 GMT

I am having the same issue have you solved this yet ?

Re: Ee tv remote problems?

smoxey — Sun, 12 May 2024 21:50:15 GMT

I had the same problem. Another user suggested using the old BT Youview remote which seems to work. By chance I tried a ‘long press’ on the EE button on the new remote and this turned off both the EE TV Pro and my Panasonic TV which was useful. The short press just turns the EE TV Pro box on and off. When you start the EE TV Pro that turns the TV on as well. It may be just my setup but hopefully this might work for others to turn the TV off with the new EE TV Pro remote.