topic Re: Adding eetv to 1.6 in TV

Adding eetv to 1.6

biohazardx9 — Fri, 10 Jul 2026 19:54:17 GMT

Hi all, currently back (I was a former bt customer)

I have 1.6gbps, got rid of sky stream due to a very annoying software bug.

Tried to add EE TV but seemingly the call centre say I can't add it after phoning up.

How can I get this added? I know it originally can't be done but I know recently it's been enabled and now you can.

Thanks in advance

Re: Adding eetv to 1.6

DarrenDev — Sat, 11 Jul 2026 07:06:27 GMT

Sorry that you didn't get the best experience with the call centre. I can only suggest that you call again, as it is now possible to order EE TV on 1.6Gbps broadband. I can only guess you spoke to an agent who hasn't been informed.

Re: Adding eetv to 1.6

biohazardx9 — Sat, 11 Jul 2026 07:17:45 GMT

I'd like to say both agents I spoke to were very pleasant and lovely to deal with.

Do you know if all agents / call centres should be aware of it?

Re: Adding eetv to 1.6

DarrenDev — Sat, 11 Jul 2026 08:17:30 GMT

It was "ring fenced" for a while (only agents in one specific team), but that was months ago. I've not heard updates for a while, but we've switched to the new ordering system for new accounts now (previously ONLY used for 1.6Gbps accounts), so I would assume that means it's fully up to speed.

Re: Adding eetv to 1.6

biohazardx9 — Sat, 11 Jul 2026 09:18:37 GMT

I'll try again then.

Thankyou.

Re: Adding eetv to 1.6

biohazardx9 — Sat, 11 Jul 2026 14:16:07 GMT

Cheers @DarrenDev

Got to the bottom of it. I'm on a 12 month contract with a deal. This prevents adding it.

To add TV, I have to re-contract to 24 months. This isn't an issue. The issue now is broadband jumps to £80 a month alone and I can't regrade mid contract so, they are looking to try and keep it at £50 a month or close to it.

Going to let me know within the next 3 working days.

So we can mark as resolved and perhaps the online portals should add a comment as such to let the end user know of this limitation.

All three agents have been spot on with service so well done to them.

Re: Adding eetv to 1.6

DarrenDev — Sat, 11 Jul 2026 14:20:18 GMT

Thanks for the update @biohazardx9 - very useful information in case anyone has this issue in future. That's a great offer you managed to get on the broadband!

Re: Adding eetv to 1.6

biohazardx9 — Sat, 11 Jul 2026 14:22:27 GMT

It was! EE did like a lightning deal, initially went 12 month to see how service was. It's fine vs Vodafone who had strange routing issues.