topic Re: EETV box constantly dropping wifi connection in TV

EETV box constantly dropping wifi connection

ellemcee — Thu, 09 Jul 2026 08:11:54 GMT

I have had EE fibre broadband and EETV since March 2025, and the TV box has worked with no issues until about maybe 6 weeks ago when it started to disconnect randomly from the wifi with error codes YVM102 or YVM104. I would restart the router and the box and then it might work for a couple of days before doing it again. I have also previous tried reconnecting the box to the hub in the settings menu via wifi-WPS. I could also see this was happening whilst watching live TV as the error message would flash up on screen and then awhile later 'broadband connection restored'. It has continued to happen more and more frequently (everyday, more than once a day), and then last night I tried to reconnect it all for over an hour before I gave up. Everything on the TV box home screen is displaying unavailable YVM102 and this is still the case this morning.

I see someone else posted a similar issue a few days ago, and it was suggested that they change the wifi band but I'm not seeing this as a menu option for my hub (Smart Hub 6 Plus).

I would appreciate it if anyone has any other thoughts, or is the box just toast? Hub appears to be fine and other devices are connecting no problem. It's very annoying as it's all worked with no issues for about 14 months.

Thanks.

Re: EETV box constantly dropping wifi connection

DarrenDev — Thu, 09 Jul 2026 08:18:30 GMT

How far is your TV Box from your router?

It's not possible to change the wifi channel (that other thread was incorrect), so there's nothing you can do to help this other than ensure the wifi signal is as good as it can be, or switch to using wired connection instead.

Unfortunately I can only see how good the signal is when your box is actually connected, however it's currently showing as offline.

Re: EETV box constantly dropping wifi connection

ellemcee — Thu, 09 Jul 2026 08:45:21 GMT

Hi Darren - thanks for your reply.

Box is downstairs in living room and router is upstairs in spare bedroom because the fibre here is provided via a cable from the telegraph pole rather than underground. I did initially wonder if it would be OK as the previous BT TV box was connected via wire as the old landline connection was in the living room (so therefore the hub was too) but as I say everything has been fine for over a year. Not sure what has changed, everything is set up as it was.

I wondered about getting a wifi extender / booster / similar, or at least getting a very long ethernet cable to test the theory (not that an ethernet cable draped throughout the house is a solution).

Box is on now if that helps?

Re: EETV box constantly dropping wifi connection

DarrenDev — Fri, 10 Jul 2026 05:30:44 GMT

I can see your box now, and it's reporting a marginal connection - only just able to connect. Is there anything you can do to better position the router or TV Box? e.g. making sure they're not hidden inside units or behind furniture or ornaments?

Alternatively, give the helpdesk a call and they can discuss options with you - either wifi extenders or power line adapters.

Re: EETV box constantly dropping wifi connection

gavinlambourne — Fri, 10 Jul 2026 14:42:58 GMT

Hi @ellemcee - when it's convenient for you, please could power your router off, then back on.

Once you have completed this, please let me know if you continue to see the YVM102/YVM104 errors following the reboot. or whether this fixes the issue for you.

Some recent changes have been made and it will be interesting to see if you continue to see the issue after this reboot.

Re: EETV box constantly dropping wifi connection

ellemcee — Tue, 14 Jul 2026 12:31:14 GMT

Thank you for your responses @DarrenDev and @gavinlambourne

I last rebooted the router on Wednesday evening (8 July), which may be before the recent changes you mention. I last rebooted the TV box on Thursday evening (9 July) I think. At the moment everything is working, so I will see how I get on. If it happens again I will reboot the router and if no joy then I will look at a wifi extender.

Re: EETV box constantly dropping wifi connection

gavinlambourne — Tue, 14 Jul 2026 12:35:38 GMT

Thanks for the feedback @ellemcee - any more issues please shout.

Re: EETV box constantly dropping wifi connection

ellemcee — Mon, 03 Aug 2026 07:59:31 GMT

@gavinlambourne and @DarrenDev - you mentioned if I had any more issues to shout. Unsure if I should restart this thread or create a new one, however...

Problems continue I'm afraid. Rebooting the router and / or box only works for a very short time - it has been losing connection in the time it takes to make dinner, or can't even make it an hour to watch an episode of a programme on one of the players.

I have purchased an installed a wifi extender and everything worked for a couple days and I was optimistic, however no joy. The EE TV Home screen is all unavailable (I have also had a new error YVM502), and at the weekend the home screen just had the outlines of the thumbnails on it and refused to be dismissed by pressing the home button on the remote even tho' I could hear the TV channel in the background. I eventually got rid of it by rebooting both the box and the router, as rebooting the box didn't clear it.

I'm afraid the whole thing is unusable at this point. If you have time I would appreciate any further advice, or information about where to go next.

Thanks.

Re: EETV box constantly dropping wifi connection

DarrenDev — Mon, 03 Aug 2026 08:27:17 GMT

Please don't start a new thread - we can continue here.

By purchasing a 3rd party wifi extender, we're now unable to confirm where the issue is. We can see that the signal between the TV Box and the wifi extender is perfect, however we cannot measure the signal between the wifi extenders - if that's bad then the signal end to end is still bad. What does the wifi light on the front of the extender show? Red is bad, white should be OK.

Re: EETV box constantly dropping wifi connection

ellemcee — Mon, 03 Aug 2026 09:31:43 GMT

Hello, the lights on the extender are all white. I tried it in a couple of sockets to see where it seemed OK ie no red light on the wifi signal. I see the TV box is OK at the moment.

Re: EETV box constantly dropping wifi connection

Seanship — Thu, 27 Aug 2026 20:30:06 GMT

Hi,

I have a similar issue, I have. A EE TV box and a EE router ( the white one ), everything has been ok for a few months but now the TV freezes and then says it has no internet.

i go to the settings and it can see the router but refuses to connect to it, I even tried the comp SID, no joy.

i did a factory reset ( using instructions from EE website ) a couple of days ago seemed ok, then it’s started again , so nothing has changed.

the connection is wireless and the router is about 5 feet away from the TV box in the livingroom, nothing in between both units , a clear line of sight.

Re: EETV box constantly dropping wifi connection

Leanne_T — Fri, 28 Aug 2026 13:59:43 GMT

Hi @Seanship

Thanks for coming back here.

I would suggest getting in touch with our TV tech guides to get the connection looked into and see what is needed to get this sorted for you.

Leanne.

Re: EETV box constantly dropping wifi connection

Seanship — Fri, 28 Aug 2026 16:17:36 GMT

Hi,

Done that as fed up with it, eventually they gave sent out a replacement as the EE mini tv box in my kitchen is working fine it’s just the main living one that is broken somehow

Re: EETV box constantly dropping wifi connection

Purdey12 — Mon, 02 Nov 2026 18:14:11 GMT

I'm having exactly the same issue and have been for a few months now - it happens at least once a week. My router and hub are right next to each other. Hopefully by the time I get to the end of the thread someone has come up with a solution!

Re: EETV box constantly dropping wifi connection

DarrenDev — Tue, 03 Nov 2026 05:57:07 GMT

@Purdey12 I can confirm that your Smart Hub 6 Plus is affected by a known issue. A fix has been tested and trialled, and upgrades to hubs are due to start tonight. It'll take 2 weeks for all devices to be updated.

Re: EETV box constantly dropping wifi connection

Purdey12 — Tue, 03 Nov 2026 19:22:44 GMT

Thank you! 😊

Re: EETV box constantly dropping wifi connection

Jada6719 — Sat, 07 Nov 2026 15:42:55 GMT

I have been through to EE many times, lastly yesterday as my internet connection to laptop was dropping off every couple of minutes. They have sent me a BT smart hub 2 - to replace sEE smart hub 6 to try and fix but nobody has mentioned the known issue that you have mentioned. You have said two weeks to roll out fix - should I wait before replacing EE hub with BT hub? I have two EE extenders also - will they work with BT smart hub 2?

Re: EETV box constantly dropping wifi connection

Jada6719 — Sat, 07 Nov 2026 15:44:42 GMT

Sorry message above for @DarrenDev please - any advice gratefully received

Re: EETV box constantly dropping wifi connection

DarrenDev — Sat, 07 Nov 2026 16:38:31 GMT

@Jada6719 the fix being rolled out is specifically for the known issue with the TV Box, but it's possible that it may fix the issue with your laptop. Your hub hasn't been updated yet, but should be within the next 10 days.

In the meantim, I would recommend enabling compatibility wifi and using that instead - it fixes issues with most devices. https://ee.co.uk/help/broadband/manage-use/how-to-set-up-compatible-wifi

Re: EETV box constantly dropping wifi connection

ALANMCC — Fri, 13 Nov 2026 20:55:56 GMT

Im haveing a similar issue 1 box not connecting at all now the main box dropps regularry. Live in a bungalow router is in front room at about 5foot above ground. Have a wifi extender in the hall , main bix is right behind it and 2nd box is about 12-15 feet down hall in master bedroom , signal strength showing good and software upto date. Have tried power cycling both router and tv box multiple times but 2nd box refuses to work. Any other ideas.