topic Re: Lost TV channels in TV

Lost TV channels

FfrankyBb1ll — Mon, 03 Jun 2024 12:00:19 GMT

I have just switched from BT to EE and have now lost a number of channels I used to watch. Can anyone explain why this is?

Re: Lost TV channels

DarrenDev — Mon, 03 Jun 2024 12:06:59 GMT

Which channels?

What device are you watching on?

Re: Lost TV channels

F4rley63 — Mon, 03 Jun 2024 18:39:48 GMT

I’ve also just changed & lost some news channels and That’s tv, maybe others ?

why when we can get them on normal free view ?

Re: Lost TV channels

F4rley63 — Mon, 03 Jun 2024 18:40:34 GMT

I’ve also just changed & lost some news channels and That’s tv, maybe others ?

why when we can get them on normal free view?

Re: Lost TV channels

DarrenDev — Mon, 03 Jun 2024 18:46:12 GMT

If you have a TV Box Pro then you can connect a TV aerial to the box, and receive all the channels available in your area. If you set the box up without an aerial, or you took the Apple TV or TV Box Mini options, then it'll only offer the channels available in internet mode: https://ee.co.uk/help/tv-sport/manage-use/modes

Re: Lost TV channels

F4rley63 — Mon, 03 Jun 2024 20:00:05 GMT

I’ve just had EE fibre box

Re: Lost TV channels

F4rley63 — Mon, 03 Jun 2024 20:11:56 GMT

Why is our modem box still flashing orange?
Sent from my iPhone

Re: Lost TV channels

DarrenDev — Tue, 04 Jun 2024 06:55:24 GMT

Is it still flashing Orange now @F4rley63 ? Everything looks good from this end - your new broadband line is showing as online.

Re: Lost TV channels

F4rley63 — Tue, 04 Jun 2024 09:13:09 GMT

It’s still flashing orange so kids have no connection upstairs?
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Re: Lost TV channels

DarrenDev — Tue, 04 Jun 2024 10:35:08 GMT

You were sent a new EE Smart Hub as part of your move to full fibre. This is showing as online and working correctly. It looks like you were also sent a Smart Wifi Plus extender too - is this what is flashing orange? Check the help here for how to bring it online:

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Re: Lost TV channels

F4rley63 — Tue, 04 Jun 2024 11:26:09 GMT

Yes it’s the WiFi extender upstairs that is still flashing orange ?
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Re: Lost TV channels

DarrenDev — Tue, 04 Jun 2024 11:27:25 GMT

OK great. So simply follow the instructions in the link I posted, to pair it with your hub again.

Re: Lost TV channels

F4rley63 — Tue, 04 Jun 2024 17:55:09 GMT

How can I cancel this as nothing seems to be working the same since I’ve moved to EE, box flashing orange still & channels missing off tv.
Not a happy house, just been billed off bt & ee have now advised me of their bill & the last 2 weeks I’ve had no service!!
Kind Regards
Kerry Farley
Sent from my iPhone

Re: Lost TV channels

DarrenDev — Tue, 04 Jun 2024 18:20:30 GMT

I just need you to follow the instructions @F4rley63 - I can't fix it for you remotely. One issue at a time is best.

If something doesn't work, you need to say what happens and let me know any errors you see.

If channels are missing, you need to say from which device and which channels.

Alternatively, you can call the helpdesk and arrange for an engineer to come set it up for you.

Re: Lost TV channels

F4rley63 — Tue, 04 Jun 2024 18:29:09 GMT

Now I’ve got no apps?!
Can you send an engineer out please & can I have the contact number to call someone as just want to cancel, can’t even watch tv after being at work all day, nothing available & I’ve really lost all my patience now with it
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Re: Lost TV channels

DarrenDev — Tue, 04 Jun 2024 18:36:07 GMT

Cancelling won't help I'm afraid - in fact it'll only make everything worse, as everything will need to be set up again from scratch. It's your choice though.

You'll need to call us either way - I'm afraid I can't arrange an engineer visit for you. The number is 0330 123 1105.

Re: Lost TV channels

F4rley63 — Tue, 04 Jun 2024 18:59:09 GMT

Sent from my iPhone

Re: Lost TV channels

Bjn1 — Wed, 02 Oct 2024 14:12:19 GMT

I have exactly the same problem. Don't know what to do. Hope someone can help. Am reluctant to reset as someone commented this didn't work. Comments please

Re: Lost TV channels

Bjn1 — Wed, 02 Oct 2024 14:13:18 GMT

Hd channels such as 101 and the plus one channels

Re: Lost TV channels

DarrenDev — Wed, 02 Oct 2024 14:23:11 GMT

@Bjn1 It sounds like you're in Internet Mode - https://ee.co.uk/help/tv-sport/manage-use/modes

The HD channels are where the SD channels used to be - e.g. BBC 1 HD is at position 1, not 101. There are no +1 channels.