topic Re: 4102-RENDER-DECODE Watching 4 on Demand on EE TV in TV

4102-RENDER-DECODE Watching 4 on Demand on EE TV

ChrisF22 — Sun, 05 Jul 2026 20:17:46 GMT

Whenever the ads finish on a Channel 4 program I start watching on channel 4 on Demand I get the error 4102-RENDER-DECODE.

This has happened across multiple boxes now, I've been through several reboots of it and the router for other things and this error persists.

Re: 4102-RENDER-DECODE Watching 4 on Demand on EE TV

Northerner — Sun, 05 Jul 2026 20:41:00 GMT

Hi @ChrisF22

4102 is a no internet connection. Try searching Google becase it is a common error.

Thanks

Re: 4102-RENDER-DECODE Watching 4 on Demand on EE TV

ChrisF22 — Sun, 05 Jul 2026 20:46:06 GMT

@Northerner everything else on the EE TV works fine, including the ads before the show on 4od.

Google recommended rebooting etc and I have done all that.

Re: 4102-RENDER-DECODE Watching 4 on Demand on EE TV

Leanne_T — Mon, 06 Jul 2026 07:57:15 GMT

Hi there @ChrisF22

Thanks for coming to the community.

If you've tried all the steps in our On Demand and Catch Up TV problems page to see if this resolves the error code you're getting, please get in touch with our TV Tech guides who will be happy to help get this looked into.

Let me know how you get on.

Leanne.

Re: 4102-RENDER-DECODE Watching 4 on Demand on EE TV

ChrisF22 — Mon, 06 Jul 2026 08:03:58 GMT

Hi @Leanne_T

II have restarted the box and the router several times, it is connected to the Internet fine and works with other apps no problem. My network speed is comfortably within 3 figures download and 30-40 up. As part of troubleshooting for a different issue I have replaced the box itself and the cables, and this issue persists across both boxes.

Re: 4102-RENDER-DECODE Watching 4 on Demand on EE TV

Leanne_T — Mon, 06 Jul 2026 08:05:36 GMT

Thanks for coming back to me @ChrisF22

In this case, please give us a call and the team will run some further troubleshooting to see what could be causing this error and help you get this sorted.

Leanne.