topic Re: Sound cutting out in TV

Sound cutting out

Stevieddisco — Sat, 04 Jul 2026 20:37:14 GMT

Received EE box this week. Sound keeps cutting out on all channels. Very annoying. How do I resolve this?

Re: Sound cutting out

Debbie_G — Sun, 05 Jul 2026 10:18:34 GMT

Welcome to the community.

If the sound is cutting out on all channels, please check that your HDMI cable is securely connected, or try a different one if you have one. It’s also worth checking your audio settings to see what they’re set to.

If you’re using a soundbar, you can try switching the audio setting to Dolby, as some soundbars handle that better. If you’re using the TV’s speakers, Stereo is usually the most reliable.

You can also restart your router, as small connection dips can sometimes affect audio on streamed channels.

If the problem continues after trying those steps, I'd recommend getting in touch with our customer support team so they can check this further.

Debbie

Re: Sound cutting out

Stevieddisco — Sun, 05 Jul 2026 17:57:35 GMT

Thanks but none of these steps have worked.

Re: Sound cutting out

Chris_S — Mon, 06 Jul 2026 07:26:51 GMT

Thanks for letting us know @Stevieddisco

Do you have to do anything for the sound to come back, or does the sound return after a period of time?

Chris S