topic Re: Missing channels after factory reset in TV

Missing channels after factory reset

HolmesLane — Mon, 29 Jun 2026 10:27:07 GMT

I have an EE Mini tv box (model DIW3930) as part of the package with EE. Its only connection is by broadband, which is wired not wi-fi.

I have 64 TV and 124 subscription channels. Some TV channels are missing including 7, 15, 16, 19, 20 (the list goes on).

How can I get the missing channels added? Although I've said that this was after a factory reset, it is a new box and has never had them.

Re: Missing channels after factory reset

Northerner — Mon, 29 Jun 2026 11:59:20 GMT

Hi @HolmesLane

Have you tried tuning your channels.

Thanks

Re: Missing channels after factory reset

Weerab2024 — Mon, 29 Jun 2026 14:25:33 GMT

Note that some Freeview channels aren't available in IP mode as of yet either as the mini or edge box does not offer an aerial option.

https://ee.co.uk/help/tv-sport/ee-tv-channel-guide

Re: Missing channels after factory reset

zulu17 — Mon, 29 Jun 2026 14:35:59 GMT

That box does not have an aerial option so operates in what EETV refer to as Internet mode so its has the reduced FreetoAir range of changes. So numbers of FreetoAir channels provided seem to be of the right order.