topic Re: HBO and NOW TV on apps in TV

HBO and NOW TV on apps

eileen43 — Fri, 26 Jun 2026 06:45:25 GMT

I have a Full works EE TV account but cant login to HBO Max on my TV or on other devices as it says my email isnt recognised. I also cant access NOW TV on another device as again it doesnt recognise my email. Can anyone help?

Re: HBO and NOW TV on apps

Peter_W — Fri, 26 Jun 2026 09:30:11 GMT

Welcome to the Community, @eileen43

Just to be sure first of all, are you using the same email address that you used for sign up to try logging in to NOW / HBO Max?

Usually when you sign up, you will receive an email instructing you to create a password, which activates your account.

Peter

Re: HBO and NOW TV on apps

DarrenDev — Fri, 26 Jun 2026 13:41:20 GMT

@eileen43 your Now TV account is on Rod's email address, not yours. The HBO Max account may be on the same?

Re: HBO and NOW TV on apps

eileen43 — Fri, 26 Jun 2026 14:48:21 GMT

Can you switch it to my email? My husband rod passed away last year and I dont access his email account any more

Re: HBO and NOW TV on apps

eileen43 — Fri, 26 Jun 2026 14:49:33 GMT

And if the now tv details are changed to mine, how do I change the password too?

Re: HBO and NOW TV on apps

DarrenDev — Fri, 26 Jun 2026 14:53:29 GMT

No problem - can you please email me at eetvsupport@ee.co.uk and I'll take you through step by step on moving all the accounts.