topic Re: Pairing App to box in TV

Pairing App to box

Jobeth — Mon, 01 Dec 2025 16:35:20 GMT

I’m new to EE from sky and I’m trying to pair the EE app to my boxes to record from the app…it continuously says no box found?

Re: Pairing App to box

XRaySpeX — Mon, 01 Dec 2025 17:06:27 GMT

What box?

Re: Pairing App to box

Christopher_G — Mon, 01 Dec 2025 18:33:11 GMT

Hi @Jobeth

Welcome to the community

Assuming you have EE TV and are using the EE TV app, you can pair your EE TV box with the app by going to the My TV option in the bottom right corner. The EE TV box needs to be switched on and connected to the same router as the device you're using the app on. You need to then allow the connection on your app device.

Let us know if you manage to connect it.

Chris

Re: Pairing App to box

DarrenDev — Wed, 03 Dec 2025 08:28:27 GMT

@Jobeth pairing with the app is so that you can remotely set and manage recordings. It appears you have 2 TV Box Mini - neither of these can record, so the app won't allow you to pair with them.

Re: Pairing App to box

Jobeth — Wed, 03 Dec 2025 10:59:40 GMT

Hi DarrenDev, thank you for your reply and yes I have, I noticed that when I received them. Do I need to contact EETV to change one do you know please?

Re: Pairing App to box

DarrenDev — Wed, 03 Dec 2025 13:14:48 GMT

Yes, I'm afraid so - you'll need to call the helpdesk

Re: Pairing App to box

Jg1947 — Thu, 25 Jun 2026 11:06:19 GMT

I’m also having same problem trying to pair iPad with EE tv box pro & have done everything you recommend but still no joy , any other ideas , cheers jg1947

Re: Pairing App to box

Debbie_G — Thu, 25 Jun 2026 14:30:38 GMT

Hi @Jg1947.

Welcome to the community.

Could you check that both the iPad and the EE TV box are connected to the same home Wi-Fi network? Also, make sure the EE TV app is updated to the latest version.

If they are on the same network, try restarting both the iPad and the TV box, then open the EE TV app and try pairing again from My TV.

Debbie

Re: Pairing App to box

Jg1947 — Thu, 25 Jun 2026 18:25:41 GMT

Hi Debbie-G ,

thanks for your reply, I have done everything you’ve suggested several times with no success, keep getting can’t find tv box , does box have to be wi-if connected as I have wired mine with Ethernet. The reason I’m keen to get iPad connected is the problem that when the box is recording 2 channels at same time I can’t watch a any other channel which is very restricted in this day and age, so I want to watch something else whilst the box is tied up recording, so I hope you can help.

john

Re: Pairing App to box

XRaySpeX — Thu, 25 Jun 2026 18:38:40 GMT

The TV Box may be connected either by Ethernet or wireless.

Re: Pairing App to box

DarrenDev — Thu, 25 Jun 2026 18:52:19 GMT

@Jg1947 pairing the EE TV app to your TV Box only provides the ability to remotely manage recordings. It doesn't change the app's ability to watch channels - they're determined by the EE ID you log into the app with.

If you still want to pair, then:

You can connect the TV Box via ethernet or wifi, and the app should be able to discover it - but they must be on the same network. This means making sure your phone is connected to your home wifi connection, not the "EE Wifi" public network. If you're using Powerline adapters to provide the ethernet connection then also reboot them - in fact, I recommend you reboot everything at the same time (hub, powerline adapters at both ends, and TV Box).

Re: Pairing App to box

Jg1947 — Thu, 25 Jun 2026 21:02:26 GMT

Hi DarrenDev, are you saying that I can’t watch Tv anywhere on my iPad the way I could with

John

Re: Pairing App to box

Jg1947 — Thu, 25 Jun 2026 21:02:54 GMT

Sky Go

Re: Pairing App to box

DarrenDev — Thu, 25 Jun 2026 21:04:59 GMT

Correct.

The only channels that can be watched are listed when you tap the Live tab in the app