topic Re: "We can't detect your broadband' daily errors in TV

"We can't detect your broadband' daily errors

CT71 — Sat, 13 Jun 2026 20:43:16 GMT

This has been going on for about a month now, spoiling my Iive viewing and failing recordings . I use Internet Mode

Nothing wrong with my internet as when this happens I can use my TVs own apps no problem.

So I'm stuck until November 2027 due to my contract paying for a service that is unusable

Re: "We can't detect your broadband' daily errors

Schockwave — Sun, 14 Jun 2026 13:56:11 GMT

@CT71 , you have not written what you have done to test the broadband. I would suggest speaking to customer service to see if they can take a look for you.

Re: "We can't detect your broadband' daily errors

CT71 — Sun, 14 Jun 2026 17:22:47 GMT

Did all that two weeks ago and they said some customers were affected by a router update but a new one was being released on 10th. Still doesn't work

Re: "We can't detect your broadband' daily errors

JBLG0325 — Sun, 14 Jun 2026 19:16:30 GMT

Mine is exactly the same too! Been told the same advise but still nothing. And only effecting my tv

Re: "We can't detect your broadband' daily errors

Alex_H — Mon, 15 Jun 2026 14:20:07 GMT

Hi @JBLG0325,

Welcome to the EE Community

I am sorry to hear you are still having problems with your TV service, if you previously got in touch and were told it would be fixed by the 10th and it isn't, I would recommend reaching back out to our TV technical team who will be able to take a look and provide an update on the issue.

Alex

Re: "We can't detect your broadband' daily errors

DarrenDev — Mon, 15 Jun 2026 17:06:11 GMT

The router firmware update that started last month was temporarily paused. I don't yet know why (I assume a bug), or when it will be resumed.

Re: "We can't detect your broadband' daily errors

WaveyDavey59 — Mon, 15 Jun 2026 17:52:15 GMT

Complaint form available on website.

Get it on paper with all dates and chats.