topic Re: EE Apple TV - I cannot get my free to air (Freeview) channels in TV

EE Apple TV - I cannot get my free to air (Freeview) channels

Burns32 — Mon, 03 Jun 2024 15:14:39 GMT

Hi I have a new Apple EE TV box and I have selected my region and on the EE app I cannot see any of my Freeview channels - BBC, UTV, CH4 etc. What do I need to do to see these on the EE app?

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

DarrenDev — Mon, 03 Jun 2024 15:27:51 GMT

Really unfortunate timing @Burns32 - we've literally just fixed this issue from our end, affecting 2 batches of Apple TVs that have been sent out in the last few days. In order to pick up the fix, you'll need to factory reset your Apple TV. When it comes back up, you should find all the channels now available.

Sorry for the inconvenience.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Burns32 — Mon, 03 Jun 2024 15:42:56 GMT

Darren,

Yes quite unfortunate. I just got it toady so I must fit into this group. Is it reset or reset and up date. Does this loose all my other apps that I have already set up?

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

DarrenDev — Mon, 03 Jun 2024 15:44:23 GMT

Unfortunately it needs a full factory reset, so you'll need to set up your other apps again.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Burns32 — Tue, 04 Jun 2024 10:45:28 GMT

Darren, I have done a full reset and no change, then I done a reset and update and still no change - what other suggestions have you got?

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

DarrenDev — Tue, 04 Jun 2024 10:48:05 GMT

Apologies @Burns32 - this topic is being discussed in many places, and I failed to update this one - it appears that yesterday's attempt to correctly register all the serial numbers with Apple didn't complete correctly. We're working with Apple to get them registered today.

I'll update here when that's done, at which point I'm afraid you'll need to factory reset again.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Burns32 — Tue, 04 Jun 2024 11:12:31 GMT

Darren, after may last update and reset the box is completely unresponsive now. When I switch it on, the "Hello" comes up and when I touch the centre button to move on - it is completely unresponsive. I have changed the batteries in remote and still no response. What is wrong now? I have one apple box and I notice that the ee logo is not on this second box - is that a problem? Very frustrated customer

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

DarrenDev — Tue, 04 Jun 2024 11:20:11 GMT

You can try repairing the remote using the instructions here: https://ee.co.uk/help/tv-sport/apple-tv-4k/using-your-ee-tv-remote-with-apple-tv-4k

Do that now, but don't actually complete device setup until I've confirmed that the serial number is registered.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Burns32 — Tue, 04 Jun 2024 11:26:34 GMT

Darren - thanks, yes that worked. OK will wait until you confirm all is ready for the set up. Thanks again

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Dme11or — Tue, 04 Jun 2024 12:23:22 GMT

Also having this same issue. Tried a full reset. Please confirm when this is resolved.

Thanks

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Dme11or — Tue, 04 Jun 2024 12:24:16 GMT

Also having this same issue with the channels. Please confirm once resolved.

Thanks

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

DarrenDev — Tue, 04 Jun 2024 16:22:36 GMT

That should be it done now – we've had confirmation that the serial numbers are definitely registered this time. Please reset your Apple TV and the Freeview channels will appear. https://support.apple.com/en-gb/108897

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

SharonBurns — Fri, 07 Jun 2024 09:20:52 GMT

Took receipt of Apple TV box and getting no free view channels reset the box 3 times still nothing , tried reset and updates still nothing got through to tech who are now saying you don’t get free view channels on box … what’s the point of the box then … any help would be appreciated before I cancel and send it back

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

DarrenDev — Fri, 07 Jun 2024 13:16:37 GMT

Sorry to hear that @SharonBurns

I've confirmed that your serial number is from a smaller batch that had also failed to be registered with Apple. This has now been corrected - another factory reset again now will correct it.

Sorry for the inconvenience.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Slinkstar83 — Wed, 12 Jun 2024 18:29:55 GMT

Hi Darren. I've just received my Apple TV box and I've also got no Freeview channels, only Discovery and TNT Sports. I've reset and updated the box but nothing. Thanks in advance for your time.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

DarrenDev — Wed, 12 Jun 2024 18:35:27 GMT

Sorry to hear that @Slinkstar83 - I've asked the warehouse to confirm that your serial was properly registered. I should have an answer tomorrow morning. Sorry for the inconvenience.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Slinkstar83 — Wed, 12 Jun 2024 18:41:25 GMT

Thanks Darren, I appreciate it. Just done another reset but to no avail. Will check back tomorrow and see what the outcome is.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

DarrenDev — Thu, 13 Jun 2024 10:58:04 GMT

Please reset again now @Slinkstar83 - it'll work correctly this time.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Slinkstar83 — Thu, 13 Jun 2024 13:18:54 GMT

Hi Darren, I can confirm that it's all up and running now. Thank you so much for your time.

Re: EE Apple TV - I cannot get my free to air (Freeview) channels

Ninga1 — Fri, 14 Jun 2024 19:56:06 GMT

Hi Darren looks like your the man for the job. I have had my BT/EE broadband installed today along with the EE Apple 4k box. I am not getting all the freeview channels that my postcode should get from Freeview on EE TV. I have tried to reset too but still have gaps in the channels Im receiving. Can you please assist? Thanks!