topic Re: EE pro box issues? in TV

EE pro box issues?

WaveyDavey59 — Wed, 10 Jun 2026 06:36:33 GMT

Has anyone else found more issues using the Pro Box with EE router than the old BT Home Hub?

Especially TNT sport.

Re: EE pro box issues?

DarrenDev — Wed, 10 Jun 2026 06:38:56 GMT

There is a known issue that live video may stop after 4 minutes 20 seconds under certain conditions.

Some have a fix available, others don't yet.

Re: EE pro box issues?

WaveyDavey59 — Wed, 10 Jun 2026 07:04:10 GMT

Spent over three and a half hours on live chat with various restarts and updates and ended up with all channels freezing about about five seconds.Ended up in worse place than before contacting them.

Engineer coming here tomorrow.Hopefully he can do something as had the hub a week and TV box about three months.

I can sit next to the TV box and get test results of about 700 Mbps but can't watch anything on it yet my hisense smart TV works ok on WiFi!

Riddle me that

Re: EE pro box issues?

DarrenDev — Wed, 10 Jun 2026 07:13:41 GMT

I've just looked at your line stats. The signal is absolutely perfect with zero wifi interference, and yet your packet loss is atrocious - one of the worst I've seen. I can see why TV would be completely unsustainable on that.

I don't expect the engineer to be able to identify or fix that, as it's not their area of expertise. I'd be happy to be proven wrong though.

If you don't have a satisfactory result by the time the engineer leaves, please let me know and I'll raise a fault for a proper technician to investigate.