https://community.ee.co.uk/t5/TV/The-new-Broadband-test-is-terrible/m-p/1620329#M17414 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4999849">@SJaggard</a></SPAN>.</P> <P>Welcome to the community.</P> <P>I’m really sorry to hear your service has frozen. As the checks are showing the connection as fine, I’d recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">getting in touch with our customer support team</A>. They’ll be able to take a closer look at what’s happening and get this checked further for you.</P> <P>Debbie</P> Thu, 28 May 2026 08:41:25 GMT Debbie_G 2026-05-28T08:41:25Z https://community.ee.co.uk/t5/TV/The-new-Broadband-test-is-terrible/m-p/1620272#M17413 <P>My TV broadband is frozen and the EE helptest says it is working - I am a box subscriber too. As a longstanding customer I have never felt more dissatisfied with their service.</P> Wed, 27 May 2026 20:46:01 GMT https://community.ee.co.uk/t5/TV/The-new-Broadband-test-is-terrible/m-p/1620272#M17413 SJaggard 2026-05-27T20:46:01Z https://community.ee.co.uk/t5/TV/The-new-Broadband-test-is-terrible/m-p/1620329#M17414 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4999849">@SJaggard</a></SPAN>.</P> <P>Welcome to the community.</P> <P>I’m really sorry to hear your service has frozen. As the checks are showing the connection as fine, I’d recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">getting in touch with our customer support team</A>. They’ll be able to take a closer look at what’s happening and get this checked further for you.</P> <P>Debbie</P> Thu, 28 May 2026 08:41:25 GMT https://community.ee.co.uk/t5/TV/The-new-Broadband-test-is-terrible/m-p/1620329#M17414 Debbie_G 2026-05-28T08:41:25Z