topic Re: EE tv box pro not recording in HD? in TV https://community.ee.co.uk/t5/TV/Re-EE-tv-box-pro-not-recording-in-HD/m-p/1620101#M17407 <P>When we try to view a recording from a HD channel, 4 and 5 seen to be only HD now, it has the below message.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5005.jpg" style="width: 3000px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42654i3AC0EDAADEAFB48D/image-size/medium?v=v2&amp;px=400" role="button" title="5005.jpg" alt="5005.jpg" /></span></P><P> Anyone know how to correct this?&nbsp;</P> Tue, 26 May 2026 19:16:56 GMT Lobs 2026-05-26T19:16:56Z Re: EE tv box pro not recording in HD? https://community.ee.co.uk/t5/TV/Re-EE-tv-box-pro-not-recording-in-HD/m-p/1620101#M17407 <P>When we try to view a recording from a HD channel, 4 and 5 seen to be only HD now, it has the below message.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5005.jpg" style="width: 3000px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42654i3AC0EDAADEAFB48D/image-size/medium?v=v2&amp;px=400" role="button" title="5005.jpg" alt="5005.jpg" /></span></P><P> Anyone know how to correct this?&nbsp;</P> Tue, 26 May 2026 19:16:56 GMT https://community.ee.co.uk/t5/TV/Re-EE-tv-box-pro-not-recording-in-HD/m-p/1620101#M17407 Lobs 2026-05-26T19:16:56Z Re: Re: EE tv box pro not recording in HD? https://community.ee.co.uk/t5/TV/Re-EE-tv-box-pro-not-recording-in-HD/m-p/1620154#M17408 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4999474">@Lobs</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Can you view recordings for all other channels?&nbsp;</P> <P>Could you try the troubleshooting steps in the <A href="https://ee.co.uk/help/tv-sport/fix-problem/problems-recording-on-ee-tv" target="_blank">Problems with Recording on EE TV Box Pro</A> page to see if this resolves this for you?&nbsp;</P> <P>Speak soon <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Wed, 27 May 2026 10:19:39 GMT https://community.ee.co.uk/t5/TV/Re-EE-tv-box-pro-not-recording-in-HD/m-p/1620154#M17408 Leanne_T 2026-05-27T10:19:39Z