topic Re: Weird issue in TV

Weird issue

SarahB33 — Thu, 21 May 2026 19:06:53 GMT

So I've been experiencing something pretty strange today, everything keeps dropping out despite having a blue light on the broadband. I get a code on the TV. It happens every so often, I spoke to EE both teams (Broadband and TV) and they couldn't see no issues but it still continues. Has anyone else had this issue? If so what helped to fix it?

I've tried all common suggestions already and it seems to be a temporary fix.

Re: Weird issue

Manc-Man — Thu, 21 May 2026 21:24:07 GMT

Hi, I’ve had a similar problem, do lose terrestrial channels and not others , player, itvx etc. if so it could be a problem with your aerial. Depends on how you set up your box, if you’ve set it up with an aerial all terrestrial channels will be presented via that medium and you will lose them if your aerial has an intermittent fault sometimes subject to weather changes. I think but I’m no expert

Re: Weird issue

SarahB33 — Thu, 21 May 2026 21:41:28 GMT

Everything, all channels, all apps and loss of internet even though blue light stays, I unplugged everything for a couple of minutes and for now it's seems to have worked, hoping it's just an off day for it and not a common occurrence